Aetna Helps Members in Massachusetts
June 02 2011 - 3:08PM
Business Wire
Aetna (NYSE: AET) is making it easier for members in
Massachusetts to access needed medications and care following the
tornadoes that hit the western and central part of the state
yesterday. Aetna has adjusted its pharmacy benefit, expanded its
employee assistance program and is offering affected customers
additional time to file appeals.
“We’re saddened for our neighbors in Massachusetts who were
impacted by yesterday’s tornadoes,” said Aetna Chairman, CEO and
President Mark T. Bertolini. “We’re taking steps to help our
members get the medications and care they need during this
difficult time. Our thoughts are with the affected people in the
region.”
Aetna members and health care providers who need assistance may
reach Aetna at the following toll-free numbers:
- Aetna Member Services: Call the
number printed on your ID card.* If ID card is unavailable, call
1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery
Customer Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Provider Service Centers:
- Indemnity and PPO-based benefit
plans: 1-888-MD-Aetna (1-888-632-3862)
- HMO benefit plans:
1-800-624-0756
*Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found here:
http://www.aetna.com/index.htm
Aetna members in tornado affected areas may refill their
prescriptions early, if needed, and those who use Aetna’s
mail-order pharmacy may receive a prescription at an alternate
delivery location or refill a prescription that may have been lost,
damaged or destroyed.
Aetna Behavioral Health is offering its Employee Assistance
Program resources to all affected Aetna customers, regardless of
whether or not they are Aetna EAP customers, during this time of
need. Aetna members may contact Aetna’s EAP for telephonic
consultation, referrals or general information such as areas
affected by the tornado, shelters and government resources.
Aetna’s EAP professionals have experience dealing with traumatic
events and are available to help. Consultation and other support
are available for employers, too, as they welcome employees back to
work.
Affected customers and health care providers also have an
additional 30 days to submit level I and level II appeals that are
due between June 1 and July 1 of this year. They will now have
until July 31, 2011 to file their appeals.
Aetna will adjust its policies to comply with any additional
local, state or federal disaster executive orders or regulations
issued related to the tornado activity.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving approximately 33.8 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com.
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