Only One-Third of Organizations Realize Maximum Rewards of Advanced Agile and DevOps Adoption
January 11 2017 - 9:00AM
Business Wire
Results of CA Technologies Study Shows Adoption
Drives Greater Customer Satisfaction and Employee Engagement
In today’s fiercely competitive environment for customer
satisfaction and brand loyalty, agile and DevOps are driving
happier customers and employees. Results from a new CA Technologies
(NASDAQ:CA) global study reveal that advanced users of agile or
DevOps realized significant increases of up to 52 percent in
customer satisfaction and up to 50 percent in employee
productivity.
Happy Employees Result in Happy Customers
The results showed a 30 percent advantage in employee
recruitment and retention for companies that used agile and DevOps
together to improve the working atmosphere for their employees – a
huge benefit when you consider the shortage of talent in IT and the
costs associated with attracting and retaining the best employees.
In total, 74 percent of respondents who added DevOps to agile
implementations reported improvements in employee recruitment and
retention versus 57 percent for agile-only users. When combining
agile and DevOps practices, users also reported an increase of 45
percent in employee productivity, compared to those only using
agile. Further, respondents found that adding DevOps practices to
an agile working environment:
- Improved customer satisfaction by an
additional 29 percent; and
- 78 percent of users who paired agile
and DevOps reported an increase in customer experience, versus only
58 percent of agile-only users.
Better Business Results
With 81 percent of executives confirming that agile and DevOps
are critical to successful digital transformation, the study showed
that both practices resulted in significant business benefits, and
that together, they enhanced the positive impact even further.
Compared to those that only use agile methodologies, the surveyed
organizations that have adopted both agile and DevOps:
- Improved new business growth by 63
percent more;
- Increased operational efficiency by an
additional 41 percent; and
- Improved IT-related costs by an
additional 65 percent than agile-only environments.
“We’re making a direct correlation between the technology and
tools that we use in development to real business benefits,” said
Jeff Scheaffer, general manager, Continuous Delivery, CA
Technologies. “Pairing the DevOps paradigm with agile practices
gives organizations of all sizes a competitive advantage with
increases in employee productivity and satisfaction that is
resulting in a loyal customer base.”
Why You Should Scale Beyond IT
While more than four in five businesses are using each of these
practices to some degree, a ‘maturity gap’ remains with only a
third having deployed either practice widely across the
organization, according to the study. Yet the benefits of advanced
adoption extend far beyond the purview of IT. The wider benefits
available to the surveyed businesses that embraced these practices
across the organization experienced:
- A 40 percent improvement in
time-to-decision (the time to act on new opportunities) for
advanced agile users, compared to 33 percent for basic users.
- A 42 percent improvement in speed to
market, for advanced DevOps users compared to 24 percent for basic
users.
- 88 percent of advanced agile adopters,
and 87 percent of advanced DevOps users witnessed an improvement in
customer experience.
“Today’s competitive market requires that organizations take
steps to expand and embed their use of agile and DevOps across the
enterprise,” said Angela Tucci, general manager, Agile Management,
CA Technologies. “The results are clear – embracing a combined
approach reduces cycle times and makes sure that execution is
aligned to strategy, ultimately for customer benefit.”
The study, Accelerating Velocity and Customer Value with Agile
and DevOps, polled 1,770 senior business and IT executives about
their attitudes toward agile and DevOps practices and the impact
they see it having on their business. To learn more about the
findings of this study, visit www.ca.com.
Resources
- Agile and DevOps: Accelerating Digital
Transformation Results Infographic
- Digitally Remastered: Building Software
into your Business DNA
- DevOps for Digital Leaders: Reignite
Business with a Modern DevOps-Enabled Software Factory
- A CIO's Guide: Five Steps to Business
Agility
About the Research/Coleman Parkes
Conducted by Coleman Parkes Research Ltd. in May-June,
2016 and commissioned by CA Technologies, the survey included 1,770
senior business and IT executives from large enterprises, across 21
countries and 10 industry sectors. Coleman Parkes, formed in 2000,
provides action-focused marketing research on a global scale. The
company offers a full research and consultancy service across all
markets, while specializing in business-to-business research with a
focus on IT, technology and communications research. For more
information, please visit www.coleman-parkes.co.uk.
About CA Technologies
CA Technologies (NASDAQ:CA) creates software that fuels
transformation for companies and enables them to seize the
opportunities of the application economy. Software is at the heart
of every business in every industry. From planning, to development,
to management and security, CA is working with companies worldwide
to change the way we live, transact, and communicate – across
mobile, private and public cloud, distributed and mainframe
environments. Learn more at www.ca.com.
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Copyright © 2017 CA, Inc. All Rights Reserved. All trademarks,
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version on businesswire.com: http://www.businesswire.com/news/home/20170111005085/en/
PressCA TechnologiesMichelle Laidlaw, 631-342-4701Public
Relationsmichelle.laidlaw@ca.comorLeslie Marcotte,
720-446-4926Public Relationsleslie.marcotte@ca.com
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