CA Technologies Commitment to Customer Success Recognized by Independent Services Organization
May 04 2015 - 9:00AM
Business Wire
Technology Services Industry Association
Bestows Certification for Excellence in Service Operations
CA Technologies (NASDAQ:CA) today announced it has achieved
Global Excellence in Service Operations certification from the
Technology Services Industry Association (TSIA). TSIA advances the
technology services industry through benchmarking, research,
education, and certification and awards programs.
CA Technologies was recognized for meeting the highest industry
support operations standards. Rigorous onsite audits confirmed CA’s
stringent adherence to processes, ongoing metrics tracking and
dedication to continuous improvement.
“This award validates our ongoing commitment to delivering a
superior customer experience and driving customer loyalty,” said
Dayton Semerjian, general manager, Global Customer Success, CA
Technologies. “We are proud of the members of our customer success
team who work diligently each and every day to help customers and
partners get the most from their investment in CA.”
The announcement coincides with the start of Technology Services
World (TSW) 2015 Best Practices, a TSIA conference taking place May
4 – 7 at the Santa Clara Convention Center. Semerjian is speaking
at TSW on “Operational Best Practices: Essential ‘Customer Impact’
Levers in Support and Professional Services.”
“To earn Excellence in Service Operations certification,
organizations must meet or exceed approximately 200 best practices
criteria developed by TSIA and validated by leading technology
companies. This is a tremendous undertaking,” said Tom Pridham,
vice president and general manager, TSIA. “Through this
achievement, CA Technologies has demonstrated its commitment to
delivering world-class service and support to their customers.”
About TSIA
The Technology Services Industry Association (TSIA) is the
world's leading organization dedicated to advancing the business of
technology services. Technology services organizations large and
small look to TSIA for world-class business frameworks, best
practices based on real-world results, detailed performance
benchmarking, exceptional peer networking opportunities, and
high-profile certification and awards programs. TSIA corporate
members represent the world's top technology companies as well as
scores of innovative small and mid-size businesses in four major
markets: enterprise IT and telecom, consumer technology, healthcare
and healthcare IT, and industrial equipment and technology. TSIA's
editorial blog, Inside Technology Services, is widely recognized by
technology service professionals for providing thought leadership
and insights into industry trends and best practices. Visit us at
www.tsia.com, follow us on Twitter @TSIACommunity, or connect with
us on LinkedIn and Google +.
About CA Technologies
CA Technologies (NASDAQ:CA) creates software that fuels
transformation for companies and enables them to seize the
opportunities of the application economy. Software is at the heart
of every business in every industry. From planning, to development,
to management and security, CA is working with companies worldwide
to change the way we live, transact, and communicate - across
mobile, private and public cloud, distributed and mainframe
environments. Learn more at www.ca.com.
Follow CA Technologies
- Twitter
- Social Media Page
- Press Releases
- Blogs
Legal Notices
Copyright © 2015 CA, Inc. All Rights Reserved. All trademarks,
trade names, service marks, and logos referenced herein belong to
their respective companies.
CA TechnologiesRita O’Brien, 631-342-6687rita.obrien@ca.com
Xtrackers California Mun... (NASDAQ:CA)
Historical Stock Chart
From Jun 2024 to Jul 2024
Xtrackers California Mun... (NASDAQ:CA)
Historical Stock Chart
From Jul 2023 to Jul 2024