CA Technologies Redefines SaaS-based IT Service Management
June 17 2014 - 9:00AM
Business Wire
Rapid Value and Exceptional User Experience
Deliver Next Generation of Fast, Flexible IT Service Support and
Delivery
CA Technologies (NASDAQ: CA) today unveiled CA Cloud Service
Management, a mobile-ready, SaaS-based IT Service Management (ITSM)
solution that delivers simplicity and speed across the
enterprise.
CA Cloud Service Management is designed with a unique
‘configure, don’t code’ approach that offers implementation in
weeks, not months, without new development and maintenance
resources or complex upgrades. In fact, service delivery and
resource provisioning can be automated in just a few minutes. And,
it provides a consumer-like experience to accelerate adoption and
empower end users.
“The explosion of applications and devices deployed in the
enterprise has made service delivery a cornerstone of employee and
business productivity. CA has designed a solution that unlocks the
full potential of SaaS by focusing on what matters to customers –
employee satisfaction, speed of deployment and reduced cost of
ownership,” said Lokesh Jindal, general manager, IT Business
Management, CA Technologies.
To further simplify the test and buying process, CA is offering
customers a demo and free trial.
New Solution Challenges Traditional Products To Unlock SaaS
Value
A recent Gartner survey* of early-ITSM SaaS adopters
specifically stated the following:
- When implementing SaaS-based IT service
desk solutions, customization and integration are the most common
problems.
- Infrastructure and operations
organizations report that SaaS solutions are not quicker to
implement than on-premises solutions.
- I&O organizations report that SaaS
solutions have not led to a reduction in staff supporting the
tool.
CA Cloud Service Management was built to address these
challenges and drive sustained value for IT teams and end users.
Key benefits include:
- An intuitive and elegant user interface
with modern search and collaboration
- A rich mobile experience for end users
to request services, assets and support from any device
- True “drag-and-drop” workflows that can
be built in minutes
- Dynamic “in-app” guidance that
accelerates initial setup
- Asset management and discovery
- Advanced, self-service reporting and
dashboards
“Solutions like CA Cloud Service Management can deliver on the
promise of SaaS ITSM by focusing on efficiently meeting the core
needs of user personas rather than a sophisticated technical
platform that’s difficult to maintain and upgrade,” said Robert
Young, Research Manager, Enterprise System Management Software,
IDC.
CA Cloud Service Management became available on May 30. Beta
testers and users have provided favorable feedback:
“Initially we were concerned that CA had under scoped the
solution implementation for one of our major customers, but we
quickly learned that CA Cloud Service Management’s unique approach
had eliminated much of the traditional development work associated
with service management implementations,” said Carey Blunt, Global
Service Desk Chief Architect, Fujitsu. “CA Cloud Service Management
is functionally-rich and easy-to-implement, with standardized and
preconfigured ITMaaS capabilities that breathe fresh air into the
ITSM market.”
“All too often, sound service management adoption suffers with
sophisticated solutions that may be stacked with features but are
just too difficult to use and costly to maintain,” said Dan Timko,
president and Chief Technology Officer of Cirrity. “CA Cloud
Service Management gave us the capabilities we needed to service
our customers while also allowing for an accelerated implementation
and time to value.”
“We’ve come to rely on CA Technologies for feature-rich yet
easy-to-use service management functionality that makes IT life
easy for us and our growing customer base,” said Krishna Prasad,
CSO at UST Global.
“We have been a CA Cloud Service Management customer for several
years and are very excited to be a part of the product’s
evolution,” said Nathan Unsworth, EUC Practice Lead at CSS Corp.
“As an MSP, a key factor to our success with the platform has been
its usage simplicity and ‘less than one full-time employee’
approach to configuration, deployment, and on-going
management.”
CA Cloud Service Management further expands CA Technologies
Management Cloud offerings launched earlier this year with the
industry’s first, comprehensive Management Cloud for Mobility – a
suite for mobile content, application and device management
delivered as a cloud service.
*Gartner “Survey Analysis: How to Interpret SaaS-based IT
service desk tool myths, reality and recommendations”, Jeffrey
Brooks, Jarod Greene, Chris Matchett, October 8, 2013.
Resources:
- Demo and Free Trial
- Live launch webinar with Gartner on
June 17, at noon ET entitled “Increase IT Self-Service Adoption
& Satisfaction”
- Product Data Sheet
Follow CA Technologies
- Twitter
- Social Media Page
- Press Releases
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
Legal Notices
Copyright © 2014 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All trademarks, trade names, service marks,
and logos referenced herein belong to their respective companies.
HDI is being paid a fee by CA in relation to this survey and the
presentation reflects HDI’s views, analysis and conclusions.
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CA TechnologiesBrian Harris, 631-342-6508brian.harris@ca.com
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