CA Nimsoft Service Desk Facilitates True IT Transformation With Self-Service/Cloud Automation, Easy Integration and Mobility
July 16 2013 - 9:30AM
Business Wire
CA Technologies (NASDAQ: CA) today announced the latest release
of CA Nimsoft Service Desk (NSD), the transformational, SaaS-based
ITSM solution that empowers organizations to respond more quickly
and cost-efficiently than ever to the relentlessly growing demands
of business users.
This latest release facilitates the kind of true IT
transformation customers need to achieve as part of their broader
quest for IT-enabled business agility through three key new
capabilities:
- Self-service/cloud automation.
With CA NSD, IT organizations can quickly and easily implement Web
services that automatically trigger activation, de-activation
and/or modification of resources such as compute capacity or
applications running in the enterprise data center or in the public
cloud based on appropriate policies and approvals. This reduces
operational cost and accelerates fulfillment of requests from the
business by eliminating the need for manual action by IT
staff.
- Easy integration with complementary
solutions. New Web services capabilities in CA NSD can
dramatically simplify integration with other potential components
of an enterprise ITSM environment—such as other third-party service
desks including Cisco Smarts and SAP Solution Manager and
enterprise solutions such as and CA LISA® Release Automation.
Advanced “click and go” integration enables IT organizations to
build and evolve end-to-end service management processes directly
through the administrator interface. This helps ensure fulfillment
of business requirements and support execution of ITIL best
practices.
- Enhanced mobility. CA NSD
delivers a progressive mobile experience that empowers consumers of
IT services to create incidents, manage tickets, monitor approvals
and view critical service communications information anytime or
anywhere from any device. This rich mobile functionality includes
geographic location and the ability to leverage native phone
capabilities such as GPS and the camera, and optimizes
responsiveness to end-user needs.
DecisionOne Corporation, an MSP leader with clients ranging from
United Airlines to the U.S. Department of Defense, selected CA NSD
as its strategic service desk platform after an extensive
evaluation of competing products, including ServiceNow, Astea and
Sapphire.
"As a premium managed IT services provider, we must do a
superior job of keeping our clients' complex IT environments
running smoothly, while continuously improving the efficiency of
our own internal operations," said Steven L. Lack, DecisionOne’s
Senior Vice President of Managed Services & IT. "We chose CA
NSD as a foundational technology for our business precisely because
it enables us to achieve these twin objectives by virtue of its
rich features, the ease with which we can configure new clients and
integrate ITSM processes, and the global support we can count on
from CA Technologies."
As a SaaS-based solution, CA NSD can be rapidly implemented
without the capital costs associated with conventional service desk
applications. Web form based configuration eliminates the need for
specialized administrator or programming expertise to configure
automation workflows and Web services integrations.
“SaaS is more than a convenient delivery model, it can provide
significant advantages in enabling more diverse and flexible IT
services without incurring burdensome administration and management
requirements,” said Dennis Drogseth, vice president, Enterprise
Management Associates. “The latest version of CA Nimsoft Service
Desk captures these core SaaS advantages, with a focus on ease of
use, easy customization, flexible integration and enhanced levels
of automation. These strengths are pivotal in enabling IT
organizations to focus increasingly on delivering business value
with reduced TCO and back-office overhead.”
CA NSD lets customers choose monthly subscriptions based on
named or concurrent-user licensing. The SaaS model also gives
customers immediate access to any and all upgraded functionality as
soon as it becomes available. CA NSD is available directly from CA
Technologies and from the company’s global partner network.
“Increasingly, IT is less about command-and-control and more
about engineering a set of virtualized hybrid cloud resources that
the business can access on-demand,” said Lokesh Jindal, general
manager, IT Business Management, CA Technologies. “With CA Nimsoft
Service Desk, we have designed and delivered a solution that IT can
use to automate and deliver business services without getting
bogged down in writing a bunch of inflexible code, tapping into its
limited capital budget, or ripping-and-replacing existing resources
that still have genuine value.”
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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Legal Notices
Copyright © 2013 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All other trademarks, trade names, service
marks, and logos referenced herein belong to their respective
companies. This document is for informational purposes only and
does not form any type of warranty about the product’s use or
functionality. Representations of performance and functionality
vary depending on actual use.
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