Verint and Carahsoft Partner to Deliver Digital-First Citizen Engagement Solutions to Federal, State and Local Governments across the U.S.
March 16 2023 - 8:30AM
Business Wire
New Partnership to Drive Digital Transformation in the Public
Sector
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced its partnership with Carahsoft Technology Corp., The
Trusted Government IT Solutions Provider®. Under the agreement
Carahsoft will serve as Verint’s Public Sector Distributor, making
the company’s citizen engagement solutions available to the public
sector through Carahsoft’s reseller partners, NASA Solutions for
Enterprise-Wide Procurement (SEWP) V and Information Technology
Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to
improve their digital IQ and citizen engagement as reliance on
government websites and content continues to expand. Consequently,
leading global brands are meeting consumers where they want, when
they want, and citizens expect this same level of service from
government agencies,” says Verint’s John Bourne, senior vice
president, global channels and alliances. “Verint’s partnership
with Carahsoft will help the public sector meet these challenges by
extending the reach of our customer engagement solutions through
Carahsoft’s extensive reseller network.”
There are a number of government initiatives in place today that
are driving the need for improved digital services and making
citizen engagement a top priority. These include President Biden’s
Executive Order #14058 (Transforming Customer Experience &
Service Delivery to Rebuild Trust in Government) which focuses on
transforming federal customer experience and service delivery to
rebuild trust in government; and the Federal Risk and Authorization
Management Program (FedRAMP) that simplifies security for the
digital age by providing a standardized approach to security for
the cloud. Verint solutions are FedRAMP Moderate/IL4 authorized,
which comes on the heels of more than 20 years helping hundreds of
agencies and departments around the world measure and improve
citizen satisfaction.
“Forward-thinking government and public sector agencies are
continually improving their customer engagement tools to provide a
seamless digital experience for citizens,” said Michael Shrader,
vice president of Intelligence and Innovative Solutions at
Carahsoft. “With the addition of Verint to our Customer Experience
and Engagement portfolio, agencies will be able to address various
challenges, increase efficiency and promote rapid change across
every citizen experience. We look forward to working with Verint
and our reseller partners to help our joint customers deploy all
the capabilities of the Verint Customer Engagement Platform.”
The Verint Customer Engagement Platform helps organizations
adapt and improve their operations in days, not months or years. It
works across the organization, breaking down the barriers that
exist between departments and operations. Verint technology enables
people and bots to work together seamlessly from anywhere. The
Verint Platform open architecture allows organizations to leverage
existing investments in new ways. Verint solutions provide agencies
with the data needed to surface and act on insights in real time to
enhance customer experiences and efficiency, which ultimately drive
continuous improvement. With Verint, organizations can create
highly differentiated experiences, drive enduring relationships
with their constituents and effectively navigate the disruption and
constant change government agencies are experiencing.
Carahsoft's Customer Experience and Engagement solutions
encompass a variety of industry-leading software and services that
analyze and disseminate information to constituents, the public,
and the community. To learn more about Carahsoft's Customer
Experience and Engagement solutions, visit
www.carahsoft.com/solve/customer-experience-and-engagement.
Verint’s Customer Engagement solutions are now available through
Carahsoft’s SEWP V contracts NNG15SC03B and NNG15SC27B and ITES-SW2
Contract W52P1J-20-D-0042. For more information, contact the Verint
team at Carahsoft at (703) 871-8548, or verint@carahsoft.com.
Visit Verint Customer Engagement Platform to learn more about
Verint solutions.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT
Solutions Provider®, supporting Public Sector organizations across
Federal, State and Local Government agencies and Education and
Healthcare markets. As the Master Government Aggregator® for our
vendor partners, we deliver solutions for Customer Experience,
Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial
Intelligence, Open Source, and more. Working with resellers,
systems integrators and consultants, our sales and marketing teams
provide industry leading IT products, services and training through
hundreds of contract vehicles. Visit us at www.carahsoft.com.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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Verint Contacts: Media
Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Carahsoft Media Contact:
Mary Lange (703) 230-7434
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