Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini
January 13 2023 - 8:30AM
Business Wire
New Solution for Contact Centers, Stores and Branches to
Drive Elevated Holistic Customer Experiences
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced the expansion of the Verint Customer Engagement Platform
with technology acquired from Qudini, a provider of appointment
scheduling solutions, to help brands increase profitability and
productivity while driving customer loyalty. Qudini is privately
held and is based in the U.K. with approximately 20 employees.
With the acquired technology, Verint is able to deliver
additional capabilities to help brands close the Engagement
Capacity Gap™ – the chasm between what organizations know they need
to do to meet rising customer expectations and the resources they
have to do it. The open architecture of the Verint Platform will
enable organizations to seamlessly integrate Qudini’s appointment
scheduling and management technology to balance resources and
investments in their contact centers, branches and stores.
According to research conducted by Qudini, 76 percent of
consumers say that an appointment scheduling service, for both
digital and physical visit appointments, would have a positive
impact on their customer experience. Qudini’s appointment
scheduling capabilities will provide additional benefits to contact
centers that seek to optimize agent schedules and productivity. As
these contact centers strive to meet elevated customer expectations
while also managing their expenses, they’ll be empowered to bridge
digital and in-person experiences, improving levels of personalized
service.
“As more and more brands seek to provide improved consumer
journeys with appointment setting capabilities, our customers will
be able to benefit from our expanding platform in their contact
centers, stores and branches,” says Verint’s Nick Mortimer, vice
president, product strategy. “With these new capabilities, brands
will be able to improve sales, customer loyalty and advocacy, and
agent productivity, ultimately inspiring a more profitable future
for Verint customers.”
Visit Verint Appointment Scheduling to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230113005037/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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