Verint Recognized as Innovation Leader by Frost & Sullivan
December 06 2022 - 8:30AM
Business Wire
Named a Top Voice of the Customer Analytics Solution Provider
in Frost Radar Report
Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today
announced that Verint Voice of the Customer (VoC) Analytics™ is a
leader in Frost & Sullivan’s Frost Radar for Voice of Customer
Analytics 2022 Report.
In a field of more than 50 global industry participants, Frost
& Sullivan independently plotted the top 10 companies in this
Frost Radar, which measures total revenues, growth rates, and
several other factors to evaluate each company’s performance along
the Growth Axis. Companies’ innovation activities, along with their
research and development initiatives, combined with the success of
these efforts, determine their performance along the Innovation
Axis.
Verint VoC Analytics solution is positioned as the top innovator
among these 50 companies based on:
- Verint’s R&D and innovations: The company’s strong
intellectual property portfolio, including 650 global patents and
patent applications across data capture, AI, machine learning,
unstructured data analytics, predictive analytics, and automation,
is one of the most commendable portfolios in the market.
- Verint Da Vinci™ AI & Analytics: embedded in the Verint
Customer Engagement Platform and constantly innovating with Verint
AI Labs expertise leverages advanced machine learning, NLP, intent
recognition models, predictive modeling, and analytics. Verint
uniquely converts unstructured data into insights and offers
actionable guidance to improve both customer and employee
sentiment, which is unique.
- Verint robust partner network: Verint’s partner ecosystem
leverages the Verint Platform and empowers partners with resources
and co-marketing programs to deliver faster value with Verint
solutions. Recent enhancements also empower its partners to offer
white glove services.
“Businesses have tremendous customer interaction data – both
unstructured and structured. Without AI, they cannot consolidate
the voice of customers obtained from various channels and convey
reliable, actionable insights for overall customer experience (CX)
improvement,” said Ankita Singh, senior industry analyst, Frost
& Sullivan. “Contact center solution providers such as Verint
dominate the global VoC market as the company is one of the key
drivers of competitive intensity in the growth environment.”
“The report’s predictions about accelerated social media and
digital consumption by consumers is aligned with Verint’s strategy
to help our customers close the Engagement Capacity Gap,” says
Daniel Ziv, vice president, go-to-market strategy. “The Verint
Interaction Analytics solution enables brands to capture insights
from their customers’ digital journeys from end to end.”
Ziv continues, “The volume of traditional direct surveys Frost
notes, augmented with indirect and inferred sources they encourage
from speech, text and interaction analytics can expand the value
and efficiencies derived from customer feedback methods. Verint
uniquely applies AI to analyze structured and unstructured data and
help brands navigate decision making that makes positive impacts on
their customer interactions and service delivery.”
The Verint Platform helps organizations understand customer
experiences by providing the data, structure, and clarity to drive
operational and strategic decisions across the enterprise.
Capabilities include Interaction Analytics that unify unstructured
data to enhance customer experiences, reduce service time and
effort, and reveal what is driving customer sentiment across voice
and digital channels.
Download the report here.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
*Frost & Sullivan Frost Radar™: Voice of Customer Analytics,
2022. September 2022
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20221206005123/en/
Media Relations Sue Huss sue.huss@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024