Verint Intelligent Interviewing Recognized for Leadership in Contact Center Employee Engagement
December 01 2022 - 8:30AM
Business Wire
Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today
announced that Verint Intelligent Interviewing™ was recognized for
customer value leadership in Frost & Sullivan’s North American
Employee Engagement in the Contact Center Industry evaluation.
Frost & Sullivan reserves this recognition of excellence in
best practices for companies at the forefront of innovation and
growth in their respective industries. These companies consolidate
their leadership positions by innovating and creating new products,
solutions, and services that meet ever-evolving customer needs. By
strategically broadening their product portfolios, leading
companies advance the overall market.
“Verint Intelligent Interviewing is a solid example of superior
price-performance value in an employee engagement solution. It
targets a significant, yet largely unaddressed cost contributor in
the contact center industry, which is mastering the intricacies of
successfully hiring candidates that are the best fit for the
position in the first place as preventative churn management,” said
Nancy Jamison, senior industry director information communication
technologies, Frost & Sullivan. “This is especially important
given the current global talent crunch that enterprises are
competing for in the contact center as well as the specialized
talent required in specific vertical markets – such as healthcare,
legal, technical support, or back-office work.”
“We’re proud to be recognized for the advanced recruiting
capabilities Verint Intelligent Interviewing brings to the customer
engagement industry,” says Verint’s Paul Noone, vice president,
go-to-market strategy. “Now organizations can elevate candidate
quality and employee engagement, accelerate speed-to-hire and
enhance employee retention through automated, analytics-driven
candidate screening to reduce the risk of mis-hiring.”
Verint Intelligent Interviewing is a component of Verint
Workforce Management™ and delivers an online interviewing
capability that effectively identifies candidates who are more
likely to exceed key performance indicators and stay longer in
their roles. The solution is engineered to drive candidates through
the recruitment process in its entirety and aggregate the necessary
data for the optimal hiring decision. Using advanced AI and
predictive analytics, Verint Intelligent Interviewing helps assess
the skills needed and promotes engagement with candidates earlier
in the hiring process to gauge aptitude to ensure job satisfaction
and success. This is critically important to contact centers that
require language proficiency, engagement, enthusiasm, empathy, and
alertness among other “soft” skills needed to deliver exceptional
customer experience.
Download the report here.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
*Frost & Sullivan North American Employee Engagement in the
Contact Center Industry Excellence in Best Practices. September
2022
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20221201005104/en/
Media Relations Sue Huss sue.huss@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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