Strategic Partnership and Advanced Integration Addresses
Complex Compliance Requirements and Distributed Workforce
Challenges
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced a strategic partnership and technology integration with
Intelligent Voice Limited, a leading specialist in voice and
analysis solutions. The integration enables financial and trading
organizations to improve compliance oversight with profiling data
captured by Verint Financial Compliance solutions.
The new solution, Verint Financial Compliance Profiling,
combines Verint’s communications capture, data management,
operational assurance and analytics offerings with Intelligent
Voice speech to text, voice analytics, voice biometric
identification, and sentiment and behavior analysis capabilities
powered by artificial intelligence (AI).
The distributed workforce is contributing to a challenging
trading environment. With their own unique vocabulary, traders
collaborate via virtual meetings, oftentimes with multiple people
who speak different languages. This unique mix of dialogue creates
an analytics and compliance predicament for traditional speech
analysis solutions. In addition, scrutiny in the financial markets
is increasing. Around the globe, regulated businesses that fail to
meet the latest, stringent regulations are being hit with
unprecedented fines. The Verint Financial Compliance Profiling
solution tunes into the unique financial services domain languages
and can be trained to recognize an organization’s unique lexicon.
It can also transcribe 25 languages and dialects and multilingual
conversations and enables proactive analysis of trader voice,
mobile and IP telephony fixed line and mobile voice, turrets,
Microsoft Teams and all other unified communications tools.
“Deployable across a variety of environments to satisfy
regulatory and security concerns, Verint Financial Compliance
Profiling has unique capabilities purpose-built for the financial
services market,” says Ben Shellie, CEO, Intelligent Voice. “With
increasing regulatory requirements driving organizations to capture
and analyze more data in less time, the solution’s intuitive engine
enables expeditious review of audio that is subject to an
alert.”
“We are pleased to announce this partnership and integration
with Intelligent Voice. For the first time, Verint Financial
Compliance Profiling brings together enhanced aComms and eComms
voice capture and review features powered by next-gen AI, machine
learning, natural language processing, and biometrics technologies
into one solution. These capabilities will improve data
completeness for our customers,” says Verint’s John Bourne, senior
vice president, global channels and alliances.
Verint Financial Compliance
Verint’s award-winning Financial Compliance solution—available
in the cloud, on premises and as a hybrid architecture—supports
automated policies and compliance workflows, offers an open
approach to ease integration and provides a broad range of
capabilities to help the financial industry tackle communication
compliance, operational assurance and data governance. Trusted by
over 800 financial services organizations worldwide—including Tier
1 banks and investment firms—Verint’s compliance solutions provide
the ability to capture, retain, transcribe, retrieve and analyze
voice and electronic communications offered by the latest unified
communications (UC), collaboration, trader voice, mobile and IP
telephony solutions.
To learn more, visit Verint Financial Compliance.
About Intelligent Voice
Intelligent Voice Limited provides secure speech and NLP
solutions to regulated and privacy-sensitive industries. Pioneers
in GPU-processing of speech, Intelligent Voice (“IV”) takes audio,
video and text in up to 25 languages and dialects and rapidly
transforms it using transcription, NLP and biometric techniques
into a structured, normalized format capable of further processing
and indexing. IV's LexiQal module adds in state-of-the-art AI and
NLP techniques to define deeper insights, surfacing sentiment,
deception and other key markers to help with sales enablement,
fraud and other behavioural use cases.
Contact Intelligent Voice at info@intelligentvoice.com. Visit
www.intelligentvoice.com for more information.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
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version on businesswire.com: https://www.businesswire.com/news/home/20220525005193/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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