Verint Wins Multiple Awards for Excellence and Innovation in Customer Engagement
March 09 2021 - 8:30AM
Business Wire
Verint® (Nasdaq: VRNT), The Customer Engagement Company™,
announced today that its Customer Engagement Cloud Platform™ has
been recognized as a leader by multiple industry sources* that
honor excellence in a range of categories—from customer engagement
cloud, workforce optimization and knowledge management to voice
self-service and text analytics. The honors are:
- 2021 Stevie Awards for Sales and Customer Service:
Verint’s Customer Engagement Cloud Platform was a winner in the
Sales or Customer Service Solutions Technology Partner of the Year
category. The Stevie Awards for Sales and Customer Service are
considered top honors for customer service, contact center,
business development and sales professionals.
- CUSTOMER Magazine 2020 Workforce Optimization Innovation
Awards: CUSTOMER Magazine recently recognized Verint as a
leader in the Workforce Optimization category. The winning
solutions provide exemplary business management tools, advancing
the contact center, CRM and teleservices industries.
- 2020 Customer Sales and Service World Awards: This
annual awards program celebrates the individuals and teams who set
industry benchmarks for excellence. Verint Virtual Assistant and
Verint Workforce Management won awards in the Cloud Computing/SaaS
Product or Service for the Contact Center category. Verint Voice
Self-Service was also a winner in the Interactive Voice Response
Solution category.
- 2020 KMWorld Readers’ Choice Awards: KMWorld readers
selected the market’s top knowledge management technology products
and services across 14 categories. Several Verint solutions were
recognized and include Verint Knowledge Management for the best
customer experience and support category, Verint Contact Center
Desktop and Process Analytics for Best Help Center Automation, and
Verint Text Analytics for Best Text Analytics and NLP.
According to Verint’s Celia Fleischaker, chief marketing
officer, “The past year was definitely filled with unforeseen
challenges that resulted in shifting priorities driven by new
workforce dynamics, ever-expanding customer engagement channels and
exponentially more consumer interactions. We help companies adapt
to changes and continue to build enduring customer relationships by
connecting work, data and experiences across the enterprise. This
industry recognition is a testament to our focus on innovation,
leveraging AI and automation across our portfolio, and dedication
to helping our customers deliver exceptional experiences.”
Learn more about Verint’s Customer Engagement Cloud
Platform.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Verint was named a winner of the following: 2021 Stevie Awards
in February 2021, CUSTOMER Magazine 2020 Workforce Optimization
Innovation Awards in January 2021, 2020 KMWorld Readers’ Choice
Awards in November 2020 and 2020 Customer Sales and Service World
Awards in October 2020.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10Q for the quarter ended October 31, 2020, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210309005273/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Matthew Frankel Verint Systems Inc.
matthew.frankel@verint.com
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