Verint Partners Also Recognized for Powerful Work-From-Home
Solutions Worldwide
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it has named its Partner of the Year
award winners across several categories, which were presented at
the company’s Sales Kickoff event in March.
The annual recognition honors Verint partners for outstanding
achievement in customer engagement, and for collaborative
approaches in helping organizations achieve business goals, revenue
objectives and growth.
“We are delighted to recognize Avaya, Five9 and NWN for their
ongoing commitment to providing leading cloud and hybrid solutions
for customer and workforce engagement,” says Verint’s John Bourne,
senior vice president, global channels and alliances. “Verint also
recognizes these partners for their collective efforts and guidance
in helping organizations effectively transition their contact
center agents and operations to a work-from-home environment. We
are proud that our partners are playing a strategic role in helping
organizations adapt and respond to their customers’ needs during
this challenging time.”
Avaya, a strategic partner for more than 15 years, received the
Global Channels Partner of the Year award for their ability to
accelerate successful transitions to the cloud and provide
multi-experience contact center and workforce engagement solutions
to tens of thousands of customers worldwide. Avaya offers the full
range of solutions to enhance and simplify communications and
collaboration across all modalities, touchpoints and personas,
including contact center and unified communications software,
services, and devices designed for organizations of all sizes to
deploy in the cloud, on-premise or in a hybrid environment. These
capabilities can intelligently transition customer needs from
self-service AI to human interaction and deliver the personalized
journey for front- and back-office experts to deliver a superior
customer experience.
“We continue to drive innovation designed with exceptional
customer and employee experiences in mind, including the ability to
deliver those experiences in a work from anywhere environment,”
said Eric Rossman, vice president of alliances and partnerships,
Avaya. “Our long-standing relationship with Verint plays an
important part in enabling us to provide the next generation of
engagement, connecting organizations to their customers, workforce
and communities with secure, intelligent experiences that
matter.”
Five9, a Contact Center as a Service provider, was named
Verint’s North America Partner of the Year. This achievement comes
on the heels of Five9 winning Verint’s Rising Star Award in 2018
and Cloud Partner of the Year honor last year. The company delivers
cloud-based solutions for contact centers of all sizes to create
powerful customer connections. Verint’s customer engagement
solutions, housed in the Five9 data center, provide integrated,
streamlined communication and application access for Verint and
Five9 customers.
“Five9 is honored to be named Americas partner of the year,”
said Dan Burkland, president, Five9. “This recognition validates
our commitment to our customers’ contact center success. Verint
solutions, including Workforce Management, Quality Management and
Speech Analytics, reside in our cloud environment, and this
seamless integration enables us to deliver exceptional customer
experiences.”
NWN Corporation, a leading tech-enabled service provider,
achieved the SMB Partner of the Year award for its commitment to
offering Verint’s full workforce engagement portfolio integrated
into their contact center offerings. NWN transforms the customer
experience through their Solution-as-a-Service platform for over
1,300 leading commercial, enterprise and public sector
organizations throughout the U.S. The company provides a unified
customer experience through integrated service offerings for
unified communications, security, contact center,
Device-as-a-Service, and advanced technology solutions.
“Customers rely on NWN’s service offerings to help them better
serve their own employees and end-users, which means that we need
to integrate the best-in-class technologies to help support an
innovative experience,” said Andrew Gilman, head of alliances and
marketing at NWN. “Verint is a powerful example of such a
technology that is integrated into our contact center offering, and
we’re very appreciative of them recognizing our partnership with
this year’s award.”
To learn more about Verint’s Cloud Customer Engagement
solutions, click here.
About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimization and cyber intelligence. Today,
over 10,000 organizations in more than 180 countries—including over
85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions.
Learn more about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
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version on businesswire.com: https://www.businesswire.com/news/home/20200511005273/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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