Verint Launches New Program to Help Organizations Increase Workforce Productivity While Working from Home
April 29 2020 - 8:30AM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced a program that gives organizations
metrics and multichannel insights into the productivity of
work-from-home agents, and identifies connectivity and other
engagement challenges. The program is available to new customers as
well as existing customers of Verint’s Desktop and Process
Analytics (DPA) software. With a small services engagement,
organizations can gain real-time insights to manage and support
their work-from-home agents effectively.
“The transition to working from home has been challenging for
everyone – agents, customers, managers and organizations,” says
Verint’s Nancy Treaster, SVP and general manager, strategic
operations. “Verint is working diligently with organizations whose
business operations have changed overnight – as they deploy remote
agent environments that require accurate data, insights and better
visibility into compliance and application usage. With application
analysis, managers across departments can easily identify
anomalies, technical or system issues, or employee training
needs.”
A business analyst at a global insurer recently shared, “Our
organization is clamoring for the Verint DPA solution now that we
can’t physically see and coach employees. With the rapid transition
to work-from-home, we anticipated an increase in idle time and it
did spike initially. Now a month later, however, idle time has come
down to regular levels. This is insight we would not have had
without Verint DPA and its application analysis software.”
Verint is hosting a series of webinars addressing how customers
can adapt faster and respond smarter to COVID-19 related business
challenges. To learn more and register, click here. To learn
more about Verint’s Customer Engagement offerings, including its
DPA Application Analysis program, click here for more
information.
About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimization and cyber intelligence. Today,
over 10,000 organizations in more than 180 countries—including over
85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions.
Learn more about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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