Verint Helps Financial Services Company Enhance Data
Security, Protect Member Identity and Drive Operational
Efficiencies
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, announced today that VyStar Credit Union has expanded its
partnership with Verint to enhance the security of member
information in VyStar’s contact center.* VyStar will be adding
Verint Identity Authentication and Fraud Detection to reduce
operational costs and protect member identity, while improving the
overall experience of VyStar’s over 655,000 members.
With today’s enhanced security on credit cards and online
channels, fraudsters are targeting contact centers as a more
vulnerable entry point into organizations to gather consumer
information and potentially steal their identity and money. At
VyStar, multiple layers of protection will be provided by Verint,
starting with adaptive fraud analytics, to perform real-time threat
analysis prior to the call reaching an agent.
This includes analyzing both telephony and voice self-service
behavioral data, where unique characteristics and patterns often
give clues ahead of a fraudulent event. Once the call reaches a
live agent, the voice is further analyzed through Verint’s embedded
voice biometrics, and the customer can be authenticated seamlessly,
or identified as a fraudster.
“A fraud situation is a highly emotionally-charged event, one
that can either reinforce member trust or potentially destroy it,”
said Melissa Thomas, Senior Vice President of Operations and
Payments, VyStar Credit Union. “Automating our fraud detection with
Verint will help our fraud department achieve incredible time
savings over previous manual methods. These new Verint solutions in
our contact center can take pressure off the employees by providing
proactive fraud indicators in real-time to prevent fraud activity
before it begins, while ensuring an excellent member
experience.”
As an integrated part of its comprehensive Customer Engagement
portfolio, Verint’s Identity Authentication and Fraud Detection
offering will help VyStar reduce fraud losses, the amount of time
spent authenticating members, and operational costs to detect
fraudulent behavior.
“VyStar is excited about the breadth of solutions and depth of
expertise Verint brings to the table,” added Chad Meadows, Chief
Operating Officer, VyStar Credit Union. “We embrace a partner like
Verint that understands our business and is focused on delivering
quantifiable business outcomes across multiple member
touch-points.”
Verint’s John Goodson, senior vice president and general
manager, products, adds, “With Verint Branch Security and
Investigation offerings having combated fraud in VyStar’s branch
locations since 2015, we are thrilled that VyStar has elevated its
partnership with Verint to fight fraud in the contact center.”
Alongside VyStar’s most recent purchase of Identity
Authentication and Fraud Detection, the company has also invested
in Verint’s Enterprise Feedback Management, Desktop and Process
Analytics, Speech Analytics and Automated Quality Management
solutions to address today’s digital transformation in workforce
engagement, intelligent self-service, voice of the customer, fraud
and compliance.
To learn more about how Verint simplifies, modernizes and
automates customer engagement, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
About VyStar Credit Union
VyStar is the largest credit union headquartered in Northeast
Florida and the 16th largest credit union in the nation ranked by
asset size. They now serve over 655,000 members, with assets
totaling more than $8.5 billion. VyStar membership is open to
everyone who lives or works in the 49 contiguous counties of
Central to North Florida and the Southeast Georgia Counties of
Camden, Charlton, Glynn and Ware.
* VyStar Credit Union’s most recent Verint investment was made
in October 2018.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190517005255/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.com
Investor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
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