U.S.’ Largest Nonprofit Organization Recognized for Member
Engagement and Service Excellence
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced from its Engage™ Global Customer
Conference that AARP has been named to its top honor—Customer
Engagement Excellence Overall Winner. AARP is being recognized for
its commitment to, and delivery of, exceptional member engagement
by simplifying, modernizing and automating member services to
enable better experiences and deeper loyalty.
AARP is the largest nonprofit, nonpartisan organization in the
United States dedicated to empowering people to choose how they
live as they age. Today, with approximately 38 million members,
AARP helps people turn their goals and dreams into real
possibilities, strengthens communities and fights for the issues
that matter most to families—such as healthcare, employment, income
security and financial protection.
Sandy Smith, director of technology strategy and business
process, Mitchell Ross, vice president of membership contact center
operations, and the Member Communications Team at AARP were
recognized for their approach to maximizing intelligence from
Verint’s Customer Engagement solutions to build strategies, enhance
processes and further strengthen member experiences.
“At AARP customer service and engagement is central to our
mission. Our collaboration with Verint is built on a compelling
business case that if we centralized the control of all
technologies internally—including CRM—we could save money and
enhance effectiveness in just four years through the sheer increase
of production efficiencies and high hosting cost avoidance. We’re
delighted to share that we hit that goal at the three year mark,”
says Smith.
Only three months after implementation was completed, AARP
experienced a double-digit average handle time decrease. “This
positive movement alone yielded significant cost savings that
following year, savings that have trickled into subsequent years,”
Ross explains. “Since original implementation, we’ve continued to
grow our use of Verint’s Customer Engagement software, and our
roadmap for 2018 includes expanding digital channels and
strengthening our digital self-service offerings, which includes
extending our knowledge base with AI-powered solutions.”
“We’re delighted to recognize AARP as the top recipient of our
engagement excellence awards and highlight its ongoing commitment
to world-class member engagement,” said Verint’s Ryan Hollenbeck,
senior vice president, global marketing and customer experience
program executive sponsor. “The value AARP continues to derive from
its customer engagement solutions is a testament to our strategic
collaboration and the innovative ways they are meeting and
exceeding member needs.”
About the Verint Engage Global Customer Conference
Engage is the annual global conference that brings Verint
customers, partners and industry experts together for three days of
sharing best practices, insight and education, as well as solution
discovery and peer-to-peer networking. With themes focused on
simplifying, modernizing and automating customer engagement, it
features tracks focused on workforce engagement, self-service,
voice of the customer, compliance and fraud mitigation.
The event is tailored for enterprise professionals across the
many areas of business that help shape the customer
experience—contact center, back-office and branch operations,
self-service, ecommerce, customer experience, marketing, IT and
compliance. Verint Engage 2018 helps attendees maximize their
technology investments, discover big ideas and bold innovations,
share proven practices and new approaches for today’s rapidly
evolving business environments, and provide insight into future
innovations for competitive advantage. Click here to learn
more.
About AARP
AARP is the nation’s largest nonprofit, nonpartisan organization
dedicated to empowering people 50 and older to choose how they live
as they age. With a nationwide presence and nearly 38 million
members, AARP strengthens communities and advocates for what
matters most to families: health security, financial stability and
personal fulfillment. AARP also produces the nation's largest
circulation publications: AARP The Magazine and AARP Bulletin. To
learn more, visit www.aarp.org or follow @AARP and @AARPadvocates
on social media.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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version on businesswire.com: https://www.businesswire.com/news/home/20180517005330/en/
Verint Systems Inc.Media and Analyst Relations:Anne
Pattonanne.patton@verint.comorInvestor Relations:Alan
Rodenalan.roden@verint.com
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