Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced new automated verification and capture
capabilities that address complex compliance challenges associated
with customer and employee engagement. As a recognized leader and
innovator of customer engagement solutions, the company delivers a
variety of compliance offerings—from capture and encryption of
voice, text, video and instant message interactions, to speech,
text and desktop analytics, to ground-breaking automated
verification.
Consumer demands for data privacy, ethical business practices
and security are driving the increasing pace and scope of
regulatory and compliance demands worldwide, and these dynamics are
resulting in new regulations that affect everything from how
organizations engage with customers, to how they process and
archive records.
“Verint helps organizations simplify, modernize and automate
compliance for regulations like GDPR, PCI, HIPAA, MIFID II and many
others,” notes Verint’s John Goodson, senior vice president and
general manager, products. “In doing so, we’re helping
organizations capture, control, retain and analyze the appropriate
data using a single system of record and automating many ongoing
compliance activities, enabling them to more effectively engage
with their customers, reduce risk, and avoid fines and reputational
damage.”
A 2018 survey sponsored by Verint and involving more than 36,000
consumers globally found that “an organization I trust” is the
third most important factor in the purchasing decisions of
consumers. Trust was cited behind only quality and cost as key
drivers of purchase behavior. The study also revealed that only 51
percent of consumers trust providers to use their data ethically,
and 49 percent are more likely to switch providers for ethical
reasons. Negative publicity around breaches or misuse of data can
quickly damage customer goodwill and trust. Compliance and data
privacy are no longer simply risk issues—they have significant
customer loyalty implications as well.
Verint helps address compliance blind spots and gaps, and
maintains the discipline of ongoing compliance, while delivering
strong return on investment to enterprise compliance departments.
Its solutions can be deployed on-premises, in the cloud or in
hybrid cloud environments.
Automated Verification Ensures Optimum Operation and Support
for Regulatory Compliance
Verint’s Automated Verification™ solution automates the process
of checking systems for issues across multiple applications (e.g.,
ACD, IVR, recording, desktop applications, routers, firewalls) and
proactively simulates user transactions to validate performance.
This gives organizations enhanced control and awareness of system
health, status and performance to avoid issues with service
availability, data integrity and data breaches, while also helping
significantly reduce manual work related to ensuring
compliance.
A Single System of Record Expands Interaction Capture Across
the Enterprise
Organizations that use Microsoft Skype for Business or Cisco
Jabber as part of their customer and enterprise communications can
now benefit from Verint Recording™ to create a single system of
record to address their collaboration technology compliance needs.
With Verint, they can capture interactions across the
enterprise—from contact centers to back-office operations, branches
and trading floors—and across a wide range of communication modes,
including newer collaboration capabilities. All of these
interactions can involve data protected by GDPR. The end result
equates to significant ROI for IT organizations, reducing manual
work administrating multiple systems and ensuring centralized
control of systems of record.
To learn more about Verint Compliance offerings, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
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ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20180424005589/en/
Verint Systems Inc.Media and Analyst RelationsAnne
Pattonanne.patton@verint.comorInvestor RelationsAlan
Rodenalan.roden@verint.com
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