Positioned in Leaders Quadrant for 10th
Consecutive Time
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that Verint has been named a Leader by
Gartner, Inc. in the research and advisory firm’s Magic Quadrant
for Workforce Engagement Management (WEM) report, published
February 6, 2018.
Gartner’s Magic Quadrant is the culmination of research in a
specific market, offering a wide-angle view of the relative
positions of the market’s competitors. In this report, it states
that “Leaders provide functionally broad and deep WEM solutions
that can be deployed and supported globally. Their software is
suitable for enterprises of all sizes and complexity, and they have
broad industry coverage. Their revenue is strong and new references
are readily available.”*
Report co-authors and Research Directors Jim Davies and Simon
Harrison, and Research VP Drew Kraus wrote, “WFO is an established
multibillion dollar software market... Its core value proposition
arises from the tight integration and workflow across functional
domains.”* Within the past 10 versions of the report, Gartner has
cited Verint as a Leader in its Magic Quadrant for Workforce
Engagement Management.**
As The Customer Engagement Company, Verint helps organizations
simplify, modernize and automate the way they engage customers
through their contact center, branch, back-office and marketing
departments, as well as how they empower and engage employees to
effectively serve them across assisted and self-service channels.
Backed by the latest artificial intelligence and advanced analytics
technologies, its broad portfolio of cloud and hybrid solutions
deliver greater automation and shared intelligence to drive
workforce engagement, customer loyalty and business impact.
“Key market and societal shifts require a repositioning of how
organizations manage employee engagement within their contact
centers,” adds Davies, Harrison and Kraus. “The impact a motivated
and engaged employee can have – not just on operational performance
but also on the customer experience – should not be underestimated
and should help justify future investment.”*
Learn more at www.verint.com/engagement.
Note: In the Magic Quadrant for Workforce Engagement Management
report, Gartner notes that “Key [WFO] functional domains facilitate
the recording and assessment of employee performance, combined with
the ability to forecast and schedule staffing levels to ensure that
operational service-level targets are met.”* Gartner further
defines key areas of WEM functionality as including: recruitment
and onboarding; evaluation and improvement; time management;
assistance and task management; metrics and recognition; and voice
of the employee.*
*Source: Gartner, Inc. Magic Quadrant for Workforce Engagement
Management by Jim Davies, Drew Kraus, Simon Harrison, February 6,
2018. **This report was formerly titled the Magic Quadrant for
Customer Engagement Center Workforce Optimization and the Magic
Quadrant for Contact Center Workforce Optimization.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2017, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, VERBA, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE
CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE,
ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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Verint Systems Inc.Industry
InformationRyan Zukryan.zuk@verint.comorInvestor RelationsAlan
Rodenalan.roden@verint.com
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