Company’s Customer Experience Program and Leadership Team
Recognized with Multiple Awards
Verint Receives Multiple Perfect Customer Satisfaction Scores
in Latest DMG Consulting WFO Report
Verint® Systems Inc. (Nasdaq: VRNT) today announced that its
Verint Customer Experience (CX) Program has received two new
industry awards. The company’s vice president of global customer
experience also has been recognized as a Top 50 thought leader. In
addition, Verint recently earned perfect scores in 17 customer
satisfaction categories in the latest Workforce Optimization
Product and Market Report from DMG Consulting LLC.
Best in Biz 2016 Silver “Most Customer Friendly [Large]
Company of the Year”
Named as a Best in Biz award-winner, Verint was recognized for
further advancing and growing its highly-successful CX program.
Customers reported that the ease of doing business with Verint and
overall customer satisfaction significantly increased in 2016,
leading to a Silver honor in the 2016 Best in Biz Awards program.
Now in its sixth year, the Best in Biz Awards recognize companies,
teams, executives and products for their business success.
CUSTOMER Magazine’s 2016 “Customer Experience
Innovation Award”
Verint also was awarded CUSTOMER’s Customer Experience
Innovation Award. This honor recognizes organizations for setting
the standard in delivering exceptional customer experiences across
all channels, including through the use of social technologies and
other strategies, to deliver enhanced customer experiences. By
gathering a deeper understanding of customer perceptions, Verint
leverages customer feedback organization-wide to create focus
areas, foster advancements, engage and empower customers and
employees, and build long-term relationships.
ICMI’s 2016 Top 50 Thought Leaders: Verint’s Nancy
Porte
Nancy Porte, Verint vice president of global customer
experience, has been named on the new “Top 50 Thought Leaders” to
follow on Twitter—which includes other noted customer service
experts, speakers, trainers, business analysts and authors. A
Certified Customer Experience Professional (CCXP), Porte is
regularly published in media articles, is a frequent contributor to
the Verint InTouch blog and frequent speaker at industry
conferences.
Multiple Perfect Customer Satisfaction Scores in DMG
Consulting WFO Report
In addition, Verint received perfect customer satisfaction
scores—5 out of 5—in 17 categories within DMG Consulting’s
2016/2017 Workforce Optimization Product and Market Report. These
multiple categories include overall vendor satisfaction, cloud
capabilities, overall breath of suite functionality, ongoing
service and support, responsiveness to product enhancement
requests, improve cross-departmental coordination, enhance customer
and staff engagement, and increase sales. The rankings are a
reflection of Verint’s focus on customer success, service and
support excellence, and technology innovation, as well as its
commitment to optimizing customer engagement at every touch
point.
“This recognition underscores the tremendous traction the Verint
Customer Experience Program is undergoing,” says Ryan Hollenbeck,
Verint senior vice president, global marketing and customer
experience program executive sponsor. “It’s part of our guiding
principle here at Verint to develop customers for life by enabling
them to realize the full benefits of our solutions,
and transform the way they engage with their
customers. Having an industry thought leader like Nancy Porte
setting the tone for our program is a pleasure. Customers and the
industry at-large continue to recognize her, as well as the
cross-functional team across Verint that are consistently putting
customers first every day.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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are the property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20170123005188/en/
Verint Systems Inc.Industry
Information:Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor Relations:Alan Roden,
631-962-9304alan.roden@verint.com
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