Accounting Systems Market Leader Honored for Centralized
“Sage City” Online Community that Engages Users and Enhances the
Customer Experience
Verint® Systems Inc. (Nasdaq: VRNT) today announced that
customer Sage, a market leader in integrated accounting, payroll
and payment systems, has been honored with the 2016 Business
Technology Leadership Award from Ventana Research.
This award recognizes Sage and its use of the Verint Telligent®
Community™ platform for its “Sage City” online community. For more
than 10 years, Ventana Research’s awards program has recognized
noteworthy individuals and organizations that have advanced
business leadership by effectively using their people, processes,
information and technology to achieve the best outcomes.
“We congratulate Sage and Verint-Telligent on this prestigious
award,” says Mark Smith, CEO and chief research officer, Ventana
Research. “The deployment and use of the Verint-Telligent Community
platform has helped Sage eliminate silos by bringing together 15
separate customer communities from five different platforms to
create a more rewarding customer experience that engages users and
reduces support costs. With the new Sage-branded social experience
for customers and partners, the organization has positioned itself
not only as a software provider, but also as a consultative leader
through a robust, resource-rich community environment.”
Sage selected the Verint-Telligent Community platform because of
its ability to accommodate the large-scale integration of backend
systems with as little customization as possible. Sage wanted Sage
City to be under a separate domain to reinforce the idea of an
affiliated community, not an extension of the company website. In
this way, customers and partners feel they can express themselves
freely and provide honest feedback, and see Sage as a facilitator
of conversations. Sage City is a gateway to other Sage digital
assets, such as Sage University, a training resource with over
95,000 classes taken last year, and Sage Knowledgebase. It also
includes a blogging program, weekly email digest and syndicated
resource across other external properties. Sage City represents
more than 20 product groups.
Since its inception in June 2013, Sage City has had over five
million visits and almost 14.8 million page views. The site
averages approximately 7,700 visits each weekday and is trending
around 20,000 page views per weekday. Additionally, it has
experienced overall reply rates of more than 82 percent, exceeding
its goal of an 80 percent reply rate within 48 hours.
“We’re delighted to see Sage recognized for its innovative use
of technology to build a loyal social community for its customers,”
comments Nancy Treaster, SVP and general manager, strategic
operations, Verint. “By optimizing customer engagement through Sage
City, it has elevated the customer experience so it’s top of mind
for the entire organization.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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are the property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20170117005180/en/
Industry Information:Verint
Systems Inc.Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor Relations:Verint Systems
Inc.Alan Roden, 631-962-9304alan.roden@verint.com
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