Verint to Acquire GMT, Extending Its Leadership in Enterprise Workforce Management Solutions
September 26 2011 - 7:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced the signing of a definitive agreement to acquire, upon
closing, Global Management Technologies Corporation (GMT™), an
Atlanta-based leading provider of workforce management (WFM)
solutions. GMT’s software and services are widely used by
organizations particularly in retail branch banking environments.
The result of the acquisition will offer customers an even more
compelling enterprise productivity solution set that comprises
innovative, enterprise-class software and services, a collective
set of rich functionality, and domain expertise to help customers
in financial services and other vertical markets excel in today’s
ever-changing business climate.
WFM is core to Verint’s enterprise workforce optimization (WFO)
strategy and solution set. With this combination, the company is
continuing to accelerate its focus on and investment in solutions
designed to help organizations increase productivity, reduce
operating costs, and improve customer service and sales. Verint and
GMT customers will benefit from the most comprehensive WFM
capability across the range of interaction touch points, from
branch banking, to contact center and back-office operations.
“Verint continues to further broaden its enterprise workforce
management solution with GMT’s complementary functionality backed
by a comprehensive set of supporting services and consulting
methodologies,” says Dan Bodner, CEO, Verint Systems. “We welcome
GMT’s management and employees to the Verint team. Together, the
combined capabilities will further extend our application suite and
advance our enterprise WFM strategy.”
In expanding Verint’s portfolio, the acquisition will add key
differentiating functionality, such as GMT’s robust technology
value optimization and sales effectiveness tools. These
capabilities help retail financial services institutions improve
teller productivity by optimizing the use of branch automation
technology, such as cash recyclers, and improve sales productivity
by optimizing the positioning and activities of branch sales staff.
Verint’s vision for WFM optimizes workforce planning by helping
organizations enhance overall customer service, reduce enterprise
costs, and increase employee and staff productivity. By
streamlining processes to help ensure consistency between the
different customer touch points and enterprise functions, customers
can benefit from improved service and more effective interactions
with their service providers.
For more information, please see the company’s Current Report on
Form 8-K filed today.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market’s first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™ –
comprised of quality monitoring and recording, voice of the
customer analytics (including speech analytics, text analytics and
customer feedback surveys), desktop and process analytics,
workforce management, performance management, eLearning, coaching
and more – serves as a strategic asset across front- and
back-office sales and service operations that help shape the
customer experience. Used by thousands of organizations around the
globe, Verint solutions help improve the entire customer service
delivery network, powering decisions Real Time at the Right Time™
to advance service excellence across today’s customer-centric
enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150 countries –
including over 85 percent of the Fortune 100 – use Verint solutions
to capture, distill, and analyze complex and underused information
sources, such as voice, video and unstructured text. Headquartered
in Melville, New York, we support our customers around the globe
directly and with an extensive network of selling and support
partners. Verint is listed on the NASDAQ Stock Market under the
symbol “VRNT.” Visit us at our website www.verint.com.
This communication, and all oral statements made regarding the
subject matter of this communication contain forward-looking
statements. These statements are based on the current expectations,
predictions, views, opportunities, plans, strategies, beliefs and
statements of similar effect of Verint Systems Inc. and are subject
to a number of risks, uncertainties and assumptions that could
cause actual results to differ materially from those described in
the forward-looking statements, including risks associated with
mergers and acquisitions and with related system integrations and
asset impairments. All statements other than statements of
historical fact are statements that could be deemed forward-looking
statements. For a detailed discussion of these risk factors, see
our Annual Report on Form 10-K for the year ended January 31, 2011
and our Quarterly Report on Form 10-Q for the quarter ended July
31, 2011. Verint Systems Inc. expressly disclaims any obligation or
undertaking to update or revise any forward-looking statements
contained herein to reflect any change of expectations with regard
thereto or to reflect any change in events, conditions, or
circumstances on which any such forward-looking statement is based,
in whole or in part.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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