Verint® Systems Inc. (NASDAQ: VRNT) today
announced that hhgregg (NYSE: HGG) has implemented its Impact
360® workforce management (WFM) solution for retail
operations. As an existing Verint Witness Actionable Solutions®
customer, the company has a history of success with the software in
the Appliance and Home Theatre Departments of its key stores, where
it has helped optimize the allocation of sales consultants, meet
customer demand and provide consistent, high-quality customer
experiences. hhgregg extended its investment in October 2010 to
include use of the software across all 175 of its stores.
hhgregg is a leading specialty retailer of premium video
products, brand name appliances, audio products and accessories.
The company is focused on providing customers with a superior
experience--from the first steps into a store to the purchase,
delivery and installation of a product. To distinguish itself in
the market, hhgregg employs an extensively trained, commissioned
sales force dedicated to delivering a consultative and educational
customer experience.
Traditional approaches to WFM use historic transaction volumes
to forecast future demand and then schedule staff to meet that
demand as cost effectively as possible. hhgregg’s approach is
different in that it creates forecasts based on external data--such
as demographics, market opportunities and planned promotions. It
feeds this information into the forecasting engine, which then
calculates staffing requirements. As a result, store managers can
access the forecasts for their specific retail locations to create
optimal schedules. Further, the Impact 360 solution employs an
auto-scheduling function that reduces the time managers spend on
schedules, while still enabling them to make adjustments to account
for local anomalies. hhgregg also uses the solution to monitor
adherence to schedule to help maximize the customer-facing time of
its sales consultants.
“Part of the hhgregg customer service strategy is to ensure we
have the right number of trained sales consultants at each store to
answer customer questions,” explains Stephen Nelson, CIO, hhgregg.
“With Verint’s Impact 360 software, we can readily identify gaps
and proactively make adjustments before it ever impacts the
customer experience.”
“We’re delighted to have extended our relationship with hhgregg.
Implementing Impact 360 in retail locations offers great benefits
from efficiency gains, to the ability to better anticipate customer
demands, to building positive experiences and growing revenue,”
says Steve Weller, senior vice president, Americas, Verint Witness
Actionable Solutions. “Impact 360 continues to demonstrate its
value as customers like hhgregg extend their investments in the
technology, and as organizations experience the software’s
versatility in enterprise environments--from the contact center to
the back office, to retail and branch locations.”
About hhgregg
hhgregg is a specialty retailer of consumer electronics, home
appliances and related services operating under the name
hhgregg(TM). hhgregg currently operates 175 stores in Alabama,
Delaware, Florida, Georgia, Indiana, Kentucky, Maryland,
Mississippi, New Jersey, North Carolina, Ohio, Pennsylvania, South
Carolina, Tennessee and Virginia.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market’s first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™—comprised
of quality monitoring and recording, voice of the customer
analytics (including speech analytics, text analytics and customer
feedback surveys), desktop and process analytics, workforce
management, performance management, eLearning, coaching and
more—serves as a strategic asset across front- and back-office
sales and service operations that help shape the customer
experience. Used by thousands of organizations around the globe,
Verint solutions help improve the entire customer service delivery
network, powering decisions Real Time at the Right Time™ to advance
service excellence across today’s customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011. The forward-looking statements contained in this
press release are made as of the date of this press release and,
except as required by law, the Company assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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