NICE Inform Intelligence Center’s advanced
capabilities will help Cook County Sheriff’s Police 911 Center save
time and improve service levels for member agencies
NICE (Nasdaq: NICE) today announced that the Cook County
Sheriff’s Police 911 Center, a consolidated 911 center serving Cook
County, Illinois, will be deploying the NICE Inform Intelligence
Center and other advanced NICE Inform capabilities to digitally
transform processes around tracking performance metrics and
performing quality assurance reviews. Through this transformation,
the County expects to achieve time savings and improve levels of
service for member agencies, communities, state’s attorneys, and
other stakeholders. Cook County, Illinois, is the second largest
county in the United States, with a population of more than 5
million.
As a consolidated center, the Cook County Sheriff’s Police 911
Center takes approximately 150,000 911 calls a year (550,000 in
total including non-emergency calls) and provides dispatching
services for 13 other public safety agencies. With consolidation
now legally mandated in Illinois for any 911 center serving
populations under 25,000, the Center has grown dramatically,
continuing to add member agencies and more than doubling
dispatchers in the past six years. The center’s highly skilled
dispatchers also handle calls regarding incidents and maintenance
issues on the Metra rail system, the third largest rail system in
the United States, used by over 300,000 commuters each day.
Martin Bennett, ENP, Executive Director for the 911 Center
and Cook County ETSB, said, “As we’ve grown, our challenges
have become amplified. We have more dispatchers, taking more types
of calls, supporting more member agencies and more evidentiary
requests coming from the court system. With all of these added
complexities, we need access to timely data that can tell us what
happened and how we can perform better. Today, all of this data
resides in different systems, so finding it and piecing it together
can consume enormous resources. The NICE Inform Intelligence
Center, along with other advanced capabilities of NICE Inform, give
us everything we need, all in one solution, to proactively address
these challenges.”
Chris Wooten, Executive Vice President, NICE, said,
“Because our NICE Inform Intelligence Center sits at the center of
today’s emergency communications center ecosystem and integrates to
all of the key systems – CAD, 911, radio, and more – 911 centers
get a single system of record leveraging all their data, and
unprecedented insights they can’t get anywhere else. We are pleased
to bring this next-generation public safety 911 incident
intelligence solution to Cook County, a long time NICE
customer.”
Leveraging NICE Inform Intelligence Center’s incident
intelligence dashboards and other advanced NICE Inform
capabilities, the Cook County Sheriff’s Police 911 Center will
digitally transform processes around:
- Tracking performance metrics to provide insights into where
improvements can be made: The NICE Inform Intelligence Center’s
dashboards automatically consolidate data from all systems to
provide instant visibility into what’s happening, with dozens of
real-time metrics including time to answer, time to enter, time to
dispatch, time to on-scene and more. Managers can drill down to the
dispatcher level and even view metrics for different incident types
or individual member agencies. Member agencies will also have
access to their own dashboards to view response metrics and heat
maps that show what calls are coming from what locations so they
can better understand crime patterns and allocate resources
accordingly.
- Automating quality assurance (QA) reviews and proactively
addressing small problems before they become big issues: The
Cook County Sheriff’s Police 911 Center will use NICE Inform to
replace random quality checks with more consistent, automated,
data-driven quality assurance reviews, to keep up with growing call
volumes. For example, using data from the CAD and telephony
systems, NICE Inform can automatically pull specific types of calls
for supervisors to review (based on their priority, excessive time
to dispatch, or other criteria).
- Automating incident reconstruction to cut down on resource
drain and save time: FOIA (Freedom of Information) and state’s
attorney requests received by the Cook County Sheriff’s Police 911
Center have almost tripled in recent years. Instead of logging into
different systems and databases, and spending hours or days pulling
data and piecing it together, records custodians will now be able
to pull complete incident reconstructions, simply by keying in a
CAD incident number.
To learn more about the NICE Inform Intelligence
Center:
- Visit the NICE website by clicking here.
- Email PSInfo@NICE.com for more information.
About the Cook County Sheriff’s Police 911 Center The
Cook County Sheriff’s Police 911 Center, located in Des Plaines,
Illinois, serves a population of over 200,000 residents throughout
Cook County and over 300,000 daily commuters who ride the Metra
rail system throughout the six-county area in Illinois and Kenosha
County, Wisconsin. It generates approximately 800,000 CAD incidents
a year and processes an average of 550,000 calls (emergency and
non-emergency) annually. As a consolidated center, it provides
dispatching services for the Cook County States Attorney’s Office
Investigators, the Berkeley Fire Department, and the following Cook
County police departments: Berkeley, Blue Island, Cook County
Sheriff's Office & Police, Cook County Forest Preserve, Harvey,
Hometown, Indian Head Park, Lyons, Merrionette Park, Metra, Palos
Park, and Phoenix. Several more departments have already signed on
to join the consolidated center in 2021. For more information,
visit https://cookcounty911.com/.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201026005429/en/
Corporate Media Christopher Irwin-Dudek, 201561 4442, ET,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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