Atos to sell CXone integrated with Circuit, the
Atos unified communications and collaboration (UCC) cloud solution,
to new clients and an installed base across the globe
Atos SE (CAC40) and NICE inContact, a NICE (Nasdaq: NICE)
business, today announced a partnership in which Atos, a global
leader in digital transformation with over 110,000 employees in 73
countries, will make NICE inContact CXone a preferred solution for
Contact Center as a Service and bring CXone to the company’s
installed base of hundreds of thousands of contact center agents
across the globe as well as new customers.
CXone will be integrated with Circuit and sold by Atos under the
name Cloud Contact Center - powered by CXone, to deliver one
unified, digital-first omnichannel cloud customer experience
platform, and complements the OpenScape Contact Center solution
which Atos will continue to offer for on-premise and hosted
requirements.
“Contact center organizations of all sizes around the world are
moving to the cloud to power immersive and engaging customer
experiences that drive down costs while building loyalty, advocacy
and wallet share,” said Paul Jarman, NICE inContact CEO.
“Our partnership with Atos demonstrates NICE inContact’s
accelerated international expansion. We’re delighted to work
together to bring the benefits of the cloud to thousands of agents
and customers.”
Commenting on the partnership, Simon Skellon, Chief Sales
Officer for Atos’ UCC division endorsed this view, “For many
customers, the move to cloud is a central element of their digital
transformation strategy and by offering them NICE inContact’s
world-class cloud platform underpinned by Atos’ proven leadership
in Workplace Services, they have the perfect opportunity to migrate
to a true digital-first omnichannel customer experience - whether
served directly by Atos, or via a member of our extensive partner
community.”
The NICE inContact and Atos partnership affords Atos a market
leading contact center as a service (CCaaS) position with CXone.
NICE inContact was named for the fourth consecutive year a Leader
in the Gartner Magic Quadrant for Contact Center as a Service,
North America1 report. In The Forrester Wave™: Cloud Contact
Centers, Q3 20182, NICE inContact CXone was named a Leader,
positioning CXone among the most significant cloud contact center
solutions in the market. NICE inContact continues to invest in
innovation to help customers deliver exceptional customer
experiences. With over 1,600 R&D staff, NICE and NICE inContact
hold over 300 patents.
In parallel, the partnership brings NICE inContact an
established highly trusted enterprise IT services and technology
partner, with Atos holding leader positions in both Europe and
North America Gartner Magic Quadrants for Managed Workplace
Services3, together with leader positioning by Aragon Research,
Inc., in its Globe for Unified Communication and Collaboration4,
under Unify, the Atos brand for communication and collaboration
solutions.
With an Atos installed base ranging from the smallest businesses
to the very largest corporations and governmental agencies, both
parties are excited about the potential of the new partnership,
which is effective immediately and globally.
1Gartner, “Magic Quadrant for Contact Center as a Service, North
America,” Drew Kraus, Steve Blood, Simon Harrison, Daniel
O’Connell, 17 October 2018
2Forrester Research, Inc. “The Forrester WaveTM: Cloud Contact
Centers, Q3 2018,” Art Schoeller, with Daniel Hong, Sara Sjoblom,
and Peter Harrison; September 25, 2018
3Gartner, “Magic Quadrant for Managed Workplace Services,
Europe,” David Groombridge, Claudio Da Rold, Federica Troni, 14
January 2019. Gartner, “Magic Quadrant for Managed Workplace
Services, North America,” Daniel Barros, Mark Ray, 14 January
2019.
4Aragon Research, Inc. “The Aragon Research Globe for UCC, 2019”
by Jim Lundy, April 2019.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Atos Atos is a global leader in digital
transformation with over 110,000 employees in 73 countries and
annual revenue of over € 11 billion. European number one in Cloud,
Cybersecurity and High-Performance Computing, the Group provides
end-to-end Orchestrated Hybrid Cloud, Big Data, Business
Applications and Digital Workplace solutions. The group is the
Worldwide Information Technology Partner for the Olympic &
Paralympic Games and operates under the brands Atos, Atos Syntel,
and Unify. Atos is a SE (Societas Europaea), listed on the CAC40
Paris stock index.
The purpose of Atos is to help design the future of the
information technology space. Its expertise and services support
the development of knowledge, education as well as multicultural
and pluralistic approaches to research that contribute to
scientific and technological excellence. Across the world, the
group enables its customers, employees and collaborators, and
members of societies at large to live, work and develop sustainably
and confidently in the information technology space.
Press Amy Martin, amy.martin@atos.net, +1 408 492 2785,
@amymartinPR
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190805005283/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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