MCRS (MM)

Shangri-La Hotels Launches OPERA Central Reservations and Customer Information Systems HONG KONG, SAR-China, May 18 /PRNewswire-FirstCall/ -- Asia Pacific's leading luxury hotel group, Shangri-La Hotels and Resorts, announces the launch of MICROS-Fidelio's OPERA Central Reservations and Customer Information Systems with a total investment of over US$3 million. Commenting on the new systems, Martin F. Waechter, Shangri-La's chief marketing officer, said: "Shangri-La is renowned worldwide for its highly personalized service. The new MICROS-Fidelio Opera system allows us to support our staff and ensure consistent service delivery. The easy access to information helps us identify trends enabling us to anticipate guest needs and exceed expectations. The central systems drive all distribution channels of Shangri-La. The group's regional reservations centers in Hong Kong, Tokyo, London and Kuala Lumpur now offer all rates and last room availability to guests, travel agents and companies calling worldwide through toll-free numbers." Anand Rao, Shangri-La's Chief Information Officer added: "The new systems offer single image inventory, based on real-time synchronization of transactional and profile data between the hotel and central systems. These systems further support rate integrity and last room availability across distribution channels including Shangri-La's hotel direct reservations, worldwide toll-free numbers and the company's website, http://www.shangri-la.com/. Within the next six months, the Shangri-La website and various third party booking engines will be interfaced to the central systems via an XML messaging platform. This will allow customers a choice of booking channels and the benefit of the best rates and availability." "Shangri-La is one of the most respected hotel companies in the world and has been on the forefront of hospitality automation as a launch customer for many applications of MICROS-Fidelio. It is an honor for us to have Shangri-La as the launch customer for OPERA CRS and CIS in Asia/Pacific," said Stefan M. Piringer, President of MICROS-Fidelio Asia/Pacific. "We are excited to continue working together with Shangri-La on the OPERA Central Systems suite that creates new higher standards, including multi- lingual capabilities such as double byte as well as the ability to manage multiple loyalty programs concurrently in a fully integrated manner," Mr. Piringer added. "Shangri-La has been an important partner of MICROS for years and we look forward to advancing this partnership as Shangri-La deploys the Opera Suite." About Shangri La Hotels & Resorts Hong Kong based Shangri La Hotels and Resorts operate 42 hotels with over 21,000 rooms in Australia, mainland China, Hong Kong, Fiji, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Taiwan, Thailand and the United Arab Emirates. In addition, there are projects under development in Australia, mainland China, Dubai, India, Malaysia, Maldives, Oman, Qatar, Thailand and the United Arab Emirates. For more information on Shangri La Hotels & Resorts please contact Julia Record, Director of Corporate Public Relations, Shangri-La Hotels and Resorts at telephone (852) 2599 3323 or facsimile (852) 2599 3374 or E-mail: . You can also visit the Shangri La website at http://www.shangri-la.com/. About MICROS Systems MICROS Systems, Inc. (NASDAQ:MCRS) provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at http://www.micros.com/ or send an email to . The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners. DATASOURCE: MICROS Systems, Inc. CONTACT: Louise Casamento, Director of Marketing, +1-443-285-8144, or Marie Quizon, +1-443-285-8000, ext 2895, both of MICROS Systems, Inc. Web site: http://www.micros.com/ http://www.shangri-la.com/

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