Microsoft and Integreon Mark 10 Years of Innovation, Remarkable Results, and Advancement in Legal Services Delivery
June 05 2019 - 9:30AM
Business Wire
Today, Integreon, a leader in alternative legal and business
services for law firms and corporations, celebrates a highly
productive and transformative 10-year partnership with Microsoft
Corporation (NASDAQ: MSFT). Over the past decade, Integreon has
exponentially grown its Microsoft operation from a single US-based
specialist team in 2009 to now providing managed legal services
across five delivery centers, three continents, and in 14 languages
worldwide.
Microsoft is a pioneer in recognizing the vast potential of
innovative alternative legal service providers (ALSPs) like
Integreon. In 2009, Microsoft initially selected Integreon to
support its Global Contracting Office (GCO) with a team based in
Fargo, North Dakota providing Contract Lifecycle Management (CLM)
Services. Integreon implemented a centralized team for drafting,
negotiating, and managing certain categories of Microsoft’s
high-volume, low-risk procurement contracts. Since then, Integreon
has worked as a seamless extension of Microsoft’s GCO, continuously
evaluating and refining its contracting processes to maximize
efficiency, while expanding both the in-scope categories of
contracts and range of services provided.
In 2010, Integreon took over Microsoft’s internal “Help-Desk”
services, as well as gradually expanding both its geographic
coverage and languages supported to create a one-stop-shop for
contracting. From 2013-2014, Microsoft enlisted Integreon to help
them select and install a new CLM system, and then extended the
partnership to include ongoing administration and intake support
for the new platform. Then, Microsoft engaged Integreon to provide
contract review, data abstraction and migration of about 22,000
agreements to the new system.
In 2014 and 2017 respectively, Integreon opened offices in
Mumbai to support Microsoft contract administration services, and
Manila to support the APAC region.
More recently, in 2018, Integreon scaled up substantially to
shoulder an increased volume of Microsoft’s contract reviews to
ensure compliance with the new data protection regulation - GDPR.
Now in 2019, Integreon has continued to support and maximize
Microsoft’s own tools, such as its automated contract helpdesk
LexiBot, and to leverage new technologies such as robotic process
automation (RPA) and artificial intelligence (AI) tools like
Kira.
Integreon’s partnership with Microsoft – 10 years of
expansion and results:
- Integreon now employs nearly 80
dedicated Microsoft associates who review up to 24,000 contracts
annually.
- Integreon manages up to 90,000 contract
entities in Microsoft’s CLM platform annually and completes up to
14,000 contract help desk resolutions per year.
- A truly global operation, Integreon
operates 5 delivery centers for Microsoft including Fargo, ND and
Charlotte, NC in the US, Bristol in the UK, Mumbai, and
Manila.
- Integreon provides support in 14
languages including English, Chinese, French, German, Greek,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian,
Spanish, and Turkish.
“Integreon is incredibly proud of the decade of results we have
achieved on behalf of our valued client, Microsoft Corporation,”
commented Bob Rowe, CEO of Integreon. “Microsoft and Integreon have
built a strong partnership based on trust, quality and performance,
and we are committed to securing that relationship and evolving it
in a positive direction. Integreon is privileged to provide
Microsoft with a wide variety of managed services across the globe.
Our team is constantly assessing its work to identify ways to
enhance delivered value to Microsoft’s operations, both now and
well into the future.”
On his recent “Business of Law Podcast,” Jason Barnwell,
Assistant General Counsel-Legal Business, Operations, and Strategy
at Microsoft commented, “Our global contracting office supports the
procurement and contracting legal team within our corporate legal
group. This service allows our legal department to serve
Microsoft’s need for procurement contracting velocity, volume, and
compliance. Integreon is a critical partner for this work.”
Barnwell went on to say that, “We’ve been particularly delighted by
[Integreon’s] efforts to provide innovation to us working with
other partners without us having to ask. A partner that brings
along your other partners is special.”
For more information about Integreon, email info@integreon.com
or visit www.integreon.com.
About Integreon
Integreon is a trusted, global provider of award-winning legal
and business solutions to leading law firms, corporations and
professional services firms. We apply a highly trained, experienced
staff of 2,400 associates globally to a wide range of problems that
require scale and expertise, enabling clients to become more
operationally efficient by streamlining operations, maximizing
investment and improving the quality of work they provide their end
clients. With delivery centers on three continents, Integreon
offers multi-lingual, around-the-clock support, as well as,
onshore, offshore and onsite delivery of our award-winning
services. For more information about Integreon’s extensive range of
services, visit www.Integreon.com and follow Integreon at
LinkedIn, Twitter and Facebook.
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version on businesswire.com: https://www.businesswire.com/news/home/20190605005590/en/
Christy Burke, Burke & Company
PR917-623-5096cburke@burke-company.com
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