Interactive Intelligence in Leaders Quadrant of Contact Center Infrastructure Report
January 06 2009 - 9:00AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has been positioned
by Gartner in the leaders quadrant of its 2008 Contact Center
Infrastructure, Worldwide Magic Quadrant1 report. The Gartner
report provides an analysis of vendors in the market based on their
completeness of vision and ability to execute, along with key
industry trends. According to the report, �over time, Gartner sees
the enterprise communications infrastructure market, including
contact centers, evolving from stand-alone systems (�point
products�) toward tightly integrated functionality with interfaces
embedded within other enterprise applications.� �As the first
vendor to offer pre-integrated contact center functionality on a
single Windows server back in 1997, we believe this latest Gartner
report goes a long way to validate our vision from inception,� said
Interactive Intelligence founder and CEO, Dr. Donald E. Brown. �By
not following the status quo of �point� solution vendors, we�ve
eliminated the need to re-architect our products or acquire
companies in order to offer customers the broadest set of
applications. Our next release builds on this vision with the first
�communications-based process automation� solution � an offering
that will give customers the hard return on investment they must
have in today�s challenging economic climate.� Vendors positioned
in the leaders quadrant are defined by Gartner as �high-viability
vendors with broad portfolios, significant market shares, broad
geographic coverage, a clear vision of how contact center needs
will evolve and a proven track record of delivering contact center
products. They are well-positioned with their current product
portfolio and likely to continue delivering leading products.
Leaders do not necessarily offer a best-of-breed solution for every
customer requirement. However, overall, their products are strong
and often have some exceptional capabilities. Additionally, these
vendors provide solutions that present relatively low risk.�
Interactive Intelligence has developed an all-in-one IP
communications software suite that�s scalable and standards-based,
offering single-platform architecture with inherent multi-channel
processing to deliver comprehensive applications minus the cost and
complexity introduced by multi-point products. The company�s
Customer Interaction Center� (CIC) provides multi-channel contact
center automation and enterprise IP telephony functionality for
mid-size to large enterprises. To learn more about CIC, visit:
http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx.
To receive a complimentary copy of the Gartner 2008 �Magic Quadrant
for Contact Center Infrastructure, Worldwide� report, visit:
http://www.inin.com/GartnerMQ. 1 Gartner �Magic Quadrant for
Contact Center Infrastructure, Worldwide� by D. Kraus, S. Blood,
and G. Johnson, Nov. 18, 2008. About the Magic Quadrant The Magic
Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any
vendor, product or service depicted in the Magic Quadrant, and does
not advise technology users to select only those vendors placed in
the �Leaders� quadrant. The Magic Quadrant is intended solely as a
research tool, and is not meant to be a specific guide to action.
Gartner disclaims all warranties, express or implied, with respect
to this research, including any warranties of merchantability or
fitness for a particular purpose. About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider
of unified business communications solutions for contact center
automation, enterprise IP telephony, and enterprise messaging. The
company was founded in 1994 and has more than 3,000 customers
worldwide. Interactive Intelligence is among Software Magazine�s
top 500 global software and services suppliers, is ranked among
NetworkWorld�s top 200 North American networking vendors, is a
BusinessWeek �hot growth 50� company, and is among FORTUNE Small
Business magazine�s top 100 fastest growing companies. Interactive
Intelligence employs approximately 600 people and is headquartered
in Indianapolis, Indiana. It has six global corporate offices with
additional sales offices throughout North America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
http://www.inin.com. This release may contain certain
forward-looking statements that involve a number of risks and
uncertainties. Factors that could cause actual results to differ
materially are described in the company's SEC filings. Interactive
Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners. ININ-G Release Summary: Interactive
Intelligence (Nasdaq: ININ) has been positioned in the leaders
quadrant of the Gartner 2008 Contact Center Infrastructure,
Worldwide Magic Quadrant report. Keyword Tags: contact center
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