ibex Sponsors Customer Contact Week Executive Exchange in Denver
August 08 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that it is sponsoring the CCW Executive Exchange
Series August 2023 at the Grand Hyatt in Denver on August 9th thru
11th. Mike Hallowell, Global Head of Sales at ibex, will host a
roundtable of fellow industry leaders for a provocative discussion
on how AI will impact the contact center.
“ibex is proud to sponsor the CCW Executive Exchange in Denver
and we look forward to engaging with industry leaders and key
decision-makers on the latest customer experience (CX) trends, best
practices and new technologies,” said Hallowell. “From exciting
next-generation AI technology to predictive personalization,
businesses of all sizes should be focused on improving their CX—or
risk losing customers to more nimble and scalable competitors.”
Featured topics in Denver will include the future of work,
next-generation technologies, and digital transformation. In
addition, there will be an intriguing roundtable discussion, hosted
by Hallowell, on the rise of generative AI and its potential impact
on CX.
“There is no doubt that AI will have a significant impact on
CX,” Hallowell added. “Some view AI as a threat, while others view
it as the greatest empowering tool the contact center has ever
seen. As industry leaders, it is our responsibility to chart the
path forward.”
The CCW Executive Exchange Series is an exclusive gathering for
key decision-makers. All attendees influence CX and customer
contact operations at the strategic level with an active need for
solutions.
ibex combines its award-winning AI-enabled Wave X technology
platform with an amazing employee culture and agent experience to
deliver next-level CX solutions for some of the world’s most
recognizable brands.
About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the
customer care industry, attracting thousands of attendees
worldwide. Founded in 1999 as Call Center Week, CCW has become a
hub for customer experience (CX) and contact center leaders. With a
well-rounded program of conferences and expos, attendees
participate in four days of learning, networking, and innovation.
CCW brings together over 3,000 attendees, over 200 expert speakers,
and over 150 solution providers. The event provides a unique
opportunity for attendees to learn from the best in the industry,
network with peers, and gain insights into the latest trends and
technologies. CCW is presented by the Customer Management Practice
(CMP), a leading market intelligence firm for the customer
management industry, providing comprehensive research, marketing,
and business development for organizations dedicated to serving the
customer management sector.
About ibex
ibex delivers innovative business process outsourcing (BPO),
smart digital marketing, online acquisition technology, and
end-to-end customer engagement solutions to help companies acquire,
engage, and retain valuable customers. Today, ibex operates a
global CX delivery center model consisting of 31 operations
facilities around the world, while deploying next-generation
technology to drive superior customer experiences for many of the
world’s leading companies across retail, e-commerce, healthcare,
fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/a941aebc-abc3-42fb-9e98-1178c0ff0bbc
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