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Baylor University Deploys Concord's SPECTRUM(R) Integrity(TM) Software SPECTRUM(R) Solution Manages Wired and Wireless IT Infrastructure Connecting 14,000 Students and More than 1,900 Faculty and Staff MARLBORO, Mass., May 2 /PRNewswire-FirstCall/ -- Concord Communications, Inc. (NASDAQ:CCRD) today announced that Waco, Texas-based Baylor University has deployed SPECTRUM(R) Integrity(TM) software to guarantee the availability and reliability of its wired and wireless network and communications infrastructure that connects 14,000 students and more than 1,900 faculty and staff. Baylor University -- which offers close to 150 baccalaureate degree programs and has nationally-ranked nursing, law, engineering, and business school programs -- launched its "Baylor 2012 Vision" in 2002 to define a 10- year roadmap to scholarly, athletic, and student life excellence in parallel to aggressive campus expansion. Baylor relies on the SPECTRUM(R) software to ensure that its IT infrastructure -- the backbone supporting these 2012 Vision initiatives -- performs without fail, while rapidly and reliably scaling. "The SPECTRUM(R) solution does a superb job 24x7 of helping us do our jobs faster, better, and with fewer resources," Baylor's Director of IT and Networking Services, Bob Harland, explained. "As we continue expanding our 2012 Vision initiatives, we're confident the SPECTRUM software will scale with us every step of the way to provide seamless campus-wide network, server, and communications mapping, measurement, and management." The SPECTRUM-managed IP infrastructure supports everything from wired and wireless Internet access and e-mail in residence halls, classrooms and labs, to PeopleSoft(R) financial applications in the university's operational offices, to the "BlackBoard" web portal that faculty and students access to post and view schedules, class notes, grades, and more. As Baylor University continues migrating its vast resources of library information online, the SPECTRUM software ensures that the 750 routers, switches, and wireless access points remain available and reliable around-the-clock to support these high- bandwidth demands. Network Services Manager, Scott Day, further explained, "When we receive an alert from the SPECTRUM(R) Alarm Notification Manager(TM) software, we know without a doubt that the problem is real and immediate. We previously used a series of homegrown point tools that often resulted in us chasing false symptoms rather than addressing the root cause of the problem. The SPECTRUM software's correlation and intelligence has improved our operations efficiency immensely as we evolved from pinging to proactive notification and problem resolution." Added Brandon Tomlinson, lead communications technician: "The SPECTRUM OneClick(R) user interface provides a comprehensive, at-a-glance view into our ever-changing IT infrastructure. Our help desk can now communicate in real time to end users and know when an issue is being resolved." He continued, "Wireless adds another complicated layer to infrastructure management, requiring ongoing authentication and security measures for our mobile student population. The SPECTRUM software takes the guesswork out of configuring and reconfiguring all these adds, moves, and changes." In addition to pursuing excellence in all facets of campus life and education with its 2012 Vision, Baylor University is also moving towards distance learning as well as fully integrating into the Internet2 consortium in the near future. The network operations team will rely on the SPECTRUM solution to ensure that these new initiatives will deliver the same available, reliable IT connectivity. About Baylor University Chartered in 1845 by the Republic of Texas and affiliated with the Baptist General Convention of Texas, Baylor is the oldest continuously operating institution of higher learning in the state. While remaining true to its heritage, Baylor has grown to nearly 14,000 students, and its nationally recognized academic divisions provide 147 baccalaureate degree programs at the undergraduate level. The University also offers 23 master's degrees with 71 programs of study, one educational specialist and 20 doctoral degree programs through the Graduate School, the juris doctor through the Law School and the master of divinity, master of divinity/master of music, social work or education dual degrees, and doctor of ministry through George W. Truett Theological Seminary. The 735-acre campus is located on the banks of the Brazos River in Waco, Texas, a metropolitan area of 200,000 people. (http://www.baylor.edu/) About Concord Communications, Inc. Concord Communications, Inc. (NASDAQ:CCRD) is a global provider of Business Service Management (BSM) software that reduces IT downtime, improves capacity planning, and optimizes service level management -- thereby enabling customers to increase revenue and productivity. Built on more than 100 technology patents, Concord's family of world-class solutions addresses the needs of enterprise customers across 17 vertical markets, managed service providers, and both wireless and wireline telecommunications carriers. These solutions enable organizations of all sizes to map IT services to business needs, measure the actual end-user experience, and manage voice or data applications, systems, and networks. More than 7,500 customers worldwide use Concord's software, including 23 of the world's 24 largest service providers, 14 of the world's 20 largest banks, and 11 of the world's 20 largest insurance companies. Founded in 1986 and headquartered in Marlboro, Massachusetts, USA, Concord maintains offices around the globe and can be found on the web at http://www.concord.com/. Concord Communications, Inc., the Concord logo, SPECTRUM, SPECTRUM OneClick, Integrity, and Alarm Notification Manager are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners. The information contained in this press release is applicable only today and should thereafter be considered historical and will no longer constitute the Company's current expectations. The Company undertakes no obligation to update information contained in this press release. DATASOURCE: Concord Communications, Inc. CONTACT: Ann Kelly of Concord Communications, Inc., SPECTRUM Business Unit, +1-603-334-2179, ; or Eric Snow of Concord Communications, Inc., +1-508-486-4508, Web site: http://www.concord.com/

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