- Recognizes Bandwidth's legendary, human-centered support
team achievements
- Strong services expertise, overall costs and strong customer
focus are the top three key factors for enterprises when selecting
a CPaaS provider, according to a
Gartner® survey
RALEIGH,
N.C., April 16, 2024 /PRNewswire/
-- Bandwidth Inc. (NASDAQ: BAND), a leading global
enterprise cloud communications company, today announced it has won
two Stevie® Awards: a gold award for highest honors
in Customer Service Innovation, and a silver award for Customer
Service Team of the Year. The coveted Stevie Awards recognize
outstanding performances by workplace teams, with this year's
winners chosen from more than 2,300 nominations across 47 nations
and territories.
Customer support is highly valued by enterprises, both when
purchasing and deploying a communications platform-as-a-service
(CPaaS) provider. In a recent Gartner® survey,
"strong services expertise," "overall costs" and "strong customer
focus" were the top three key factors in CPaaS vendor selection
cited by enterprise buyers–surpassing breadth of services. During
deployment, "customer service and support," along with "customer
success orientation," were the top two capabilities enterprises
valued most from their CPaaS vendor.1
"The world's largest enterprises rely on us for
business-critical communications. That's why we've created a
service-focused culture that is mission-first in supporting our
customers 24 hours a day, 365 days a year," said David Morken, Bandwidth's Chief Executive
Officer. "There's always a smiling, world-class Bandmate on the
other end of the line who will go the extra mile to solve our
customers' most complex communications challenges. We often hear
from our customers that Bandwidth simply cares more."
"At a time when IT leaders are managing highly complex cloud
communications integrations, it's no wonder enterprises value
services expertise and customer service above all else," said
Michelle Birch, Bandwidth's Senior
Vice President of Operations. "This is a tremendous honor for the
many Bandmates who deliver premier service every day and every
night for our customers. Thank you to the Stevie Awards for this
recognition."
Bandwidth won a gold Customer Service Innovation award for
continuously transforming the company's support experience with new
technologies, including predictive AI-enhanced support to identify
and solve potential incidents before they escalate, and
customizable proactive alerts that notify customers about message
delivery performance at the sending phone number level.
Bandwidth won a silver Customer Service Team of the Year award
for outstanding achievements, including maintaining a consistent 97
percent customer satisfaction score and 97 percent service level
agreement for response time since 2021. The company's customer name
retention rate is over 99 percent and its 2023 net promoter score
is 53, significantly higher than competitors, while providing
included support features that go above and beyond usual standards
in the CPaaS and telecom space. Bandwidth has been ranked a G2
Leader in CPaaS for 22 consecutive quarters.
Learn more about the many ways Bandwidth has its customers'
backs 24/7/365 at Bandwidth.com/support
(1) Gartner, How to Succeed in Key CPaaS Selling &
Deployment Criteria, Lisa
Unden-Farboud, Ajit Patankar,
16 February 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc.
and/or its affiliates in the U.S. and internationally and is used
herein with permission. All rights reserved.
About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a
global cloud communications software company that helps enterprises
deliver exceptional experiences through voice calling, text
messaging and emergency services. Our solutions and our
Communications Cloud, covering 65+ countries and over 90 percent of
global GDP, are trusted by all the leaders in unified
communications and cloud contact centers–including Amazon Web
Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom,
Genesys and Five9–as well as Global 2000 enterprises and SaaS
builders like Docusign, Uber and Yosi Health. As a founder of the
cloud communications revolution, we are the first and only global
Communications Platform-as-a-Service (CPaaS) to offer a unique
combination of composable APIs, AI capabilities, owner-operated
network and broad regulatory experience. Our award-winning support
teams help businesses around the world solve complex communications
challenges to reach anyone, anywhere. For more information, visit
bandwidth.com.
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SOURCE Bandwidth Inc.