SUWANEE, Ga., Oct. 14, 2015 /PRNewswire/ -- ARRIS
Group, Inc. (NASDAQ: ARRS) today
announced that Eastlink selected ARRIS ServAssure™ Alarm Central
Software-as-a-Service (SaaS) to automate its process for
identifying, prioritizing, and resolving potential service
impairments—improving its broadband subscriber experience.
Alarm Central will provide Eastlink with end-to-end visibility
into the service delivery chain, across the HFC network to improve
the customer experience. Eastlink can then address network and
customer service issues proactively—resolving potential problems
before they occur and reducing mean-time-to-repair (MTTR) or the
average time required to repair a compromised component. As a
result, Eastlink subscribers will enjoy fewer visible service
interruptions and quicker issue resolution.
"ARRIS ServAssure Alarm Central will enable Eastlink to take a
more proactive approach to detecting plant issues and to resolving
network issues quickly," said Jim
Fitzgerald, Senior Vice President, Engineering and CTO at
Eastlink. "We're working with ARRIS to ensure that our customers
continue to experience the great service they have come to expect
from us."
"Our ServAssure platform combines proven software and analytics
with our expertise in video and broadband delivery to help leading
service providers predict and prevent service interruptions," said
Bryant Isaacs, GM, Assurance
Solutions at ARRIS. "We look forward to working with Eastlink to
continue improving the quality of experience for its subscribers
all across Canada."
About Eastlink
As Canada's largest family owned and operated
telecommunications company, Eastlink provides world-class
television, video entertainment and communications services to
residential, business and public sector customers across
Canada. Powered by
state-of-the-art fibre optic and wireless networks, Eastlink's
advanced services include High Speed Internet, Wireless, Data,
Security and Automation, competitive local and long distance
Telephone and exclusive, locally-produced programming on Eastlink
TV. One of Canada's Best Managed
Companies for the past 9 years, Eastlink operates in Nova Scotia, PEI, NL, Ontario, Alberta and British
Columbia as well as Bermuda, and helps raise over $3.5M annually for charitable and community
organizations across the country.
About ARRIS
ARRIS Group, Inc. (NASDAQ: ARRS) is
a world leader in entertainment and communications technology. Our
innovations combine hardware, software, and services across the
cloud, network, and home to power TV and Internet for millions
of people around the globe. The people of ARRIS collaborate with
the world's top service providers, content providers, and
retailers to advance the state of our industry and pioneer
tomorrow's connected world. Together, we are inventing the future.
For more information, visit www.arris.com.
For the latest ARRIS news:
- Check out our blog: ARRIS EVERYWHERE
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ARRIS and the ARRIS Logo are trademarks or registered
trademarks of ARRIS Enterprises, Inc. All other
trademarks are the property of their respective owners. ©
ARRIS Enterprises, Inc. 2015. All rights reserved.
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SOURCE ARRIS Group, Inc.