ATLANTA,
Oct. 21,
2013 /PRNewswire/ --
SCTE-Cable Tec Expo – ARRIS Group,
Inc. (Nasdaq: ARRS) is launching ServAssure Wi-Fi Solutions and
WorkAssure Mobile two new customer service solutions for global
providers that offer technicians unprecedented visibility and
access to field operations in the connected home
ecosystem.
ServAssure and WorkAssure are part of the ARRIS
Assurance solutions portfolio for monitoring and managing customer
service and subscriber experiences. Each is available as a separate
module, but can be integrated in a full-service approach to field
service management.
"ARRIS Assurance solutions provide unmatched insight
and management for customer service operations in the complex
multiscreen environment, thanks to our deep expertise in devices
and technology for the cloud, network, and home," said Bryant Isaacs, President, Assurance Solutions,
ARRIS. "WorkAssure Mobile and ServAssure Wi-Fi Solutions empower
service technicians to make independent, informed decisions in a
timely manner, which translates to improved efficiency and customer
satisfaction for our global customers."
Wi-Fi has become a necessity in today's multiscreen
home environment, with more services working across more devices
connected to the wireless home network… but the variety of devices
in each home provides a unique challenge for service providers
looking to deliver seamless experiences to their
subscribers.
Common problems like buffering, choppy online
videos, and slow download/upload speeds are primary call drivers
that consume resources and operating revenue. ARRIS addresses the
problem by constantly improving the Wi-Fi experience and visibility
into the home, with powerful tools that let technicians navigate
this new environment and the increasingly complex service
architecture.
ServeAssure Wi-Fi Solutions offer assistance
with initial Wi-Fi installation and trouble
calls.
Highlights of ServAssure Wi-Fi
Solution
- Validates customer experience through whole home
Wi-Fi coverage and performance testing of Wi-Fi
throughput
- Facilitates process-driven installations to reduce
the number of No Trouble Found (NTF) Wi-Fi devices and repeat truck
rolls
- Captures a snapshot of the installation for
baselining and future troubleshooting needs to reduce
Mean-time-to-Restore (MTTR)
WorkAssure Mobile solves complexity and
access challenges for technicians by offering a unified mobile app
that helps them manage installation, scheduling, and more from
their device of choice, wherever they are.
Highlights of WorkAssure Mobile
- Centralizes and streamlines workflow management,
from scheduling to notifications, navigation, and
more
- Provides critical support features that allow field
technicians to operate effectively in the field, even with limited
connectivity
- Features modern HTML5 technology that is device and
software agnostic for quick deployment, scalability, and support
across a wide range of mobile devices
For more information on ARRIS ServAssure Wi-Fi
Solutions and WorkAssure Mobile, visit ARRIS at SCTE 2013—Booth
#868.
About
ARRIS
ARRIS is a premier video and
broadband technology company that transforms how service providers
worldwide deliver entertainment and communications without
boundaries. Its powerful end-to-end platforms enable service
and content providers to improve the way people connect – with each
other and with their favorite content. The Company's vision
and expertise continue to drive the industry's innovations, as they
have for more than 60 years. Headquartered north of Atlanta, in Suwanee,
Georgia, ARRIS has R&D, sales and support centers
throughout the world. For more information:
www.arrisi.com
ARRIS and the ARRIS Logo are trademarks or
registered trademarks of ARRIS Enterprises, Inc. All
other trademarks are the property of their respective owners.
© ARRIS Enterprises, Inc. 2013. All rights
reserved.
SOURCE ARRIS