Agilysys Announces New Hospitality Service Optimization Solution, rGuest® Service
July 02 2020 - 9:12AM
Business Wire
Powerful Cloud-Native, SaaS, Mobile Solution
Streamlines Service Quality Management, Task Visibility & Guest
Communication
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced the release of rGuest Service, a new and powerful
cloud-native, SaaS mobile solution allowing properties to maximize
staff efficiency, enforce brand standards, lower operating expenses
and deliver a personalized experience to their guests, all from a
mobile device.
rGuest Service is an easy-to-use, purpose-built hospitality
native platform that monitors events across various staff and guest
touchpoints. As a configurable hospitality service optimization
solution, it provides services assignment with context-based guest,
location and task details, and optimized routing of tasks and
approvals with support for smartphones, tablets, laptops and
wearables. The product allows hotels to maintain brand standards
with minimal training via guided hotel room cleaning and
inspections as well as preventive maintenance. And with support for
both cloud/SaaS and on-premise deployment options, rGuest Service
offers the flexibility to support any IT framework.
With three powerful modules, rGuest Service streamlines
operations across the property.
- rGuest Service for Housekeeping brings an intuitive, mobile
user experience with room details updated in real time. Assign
Guest Room Attendants and quickly transfer assignments to the
appropriate staff featuring an easy to use display of room number
and guest last name.
- rGuest Service for Preventive Maintenance ensures assets are
serviced according to manufacturers’ guidelines for warranties and
maintenance certificates. Preventive Maintenance Schedule assigns
asset inspection based on number of days, weeks, quarters, or other
intervals with relevant checklists, product manuals and calculates
the cost associated with each maintenance schedule.
- rGuest Service for 2-way Guest Communication uses SMS to enable
personalized communication between guests and staff members for
property inquiries or special housekeeping requests.
With robust integration to PMS and POS solutions across its
entire set of features, rGuest Service enables staff members to
recognize returning guests, be aware of special requests or
occasions, as well as other guest attributes to personalize every
experience. Whether at the front desk, housekeeping or the pool, it
combines “high-touch” with “high-tech” to ensure a frictionless
experience to keep even the most discerning guests happy. rGuest
Service reaches across the entire hotel ecosystem to orchestrate
memorable guest experiences.
“Our previously fragmented guest check-in process consumed
valuable time. With rGuest Service, the best part is that the guest
knows their room is ready often before the front desk realizes.
Over 1,000 guests have already received SMS room messages and
reduced their wait times,” said Ed Nickelson, Director of
Information Technology at Pinehurst Resort & Country Club. “The
Agilysys team has gone above and beyond to invest in our long-term
success. We enjoy having them as our partner.”
“Helped by our focus on R&D and product innovation
investments, we continue to make rapid progress towards providing
end-to-end cloud-native, SaaS, on-prem ready, mobile friendly
modern technology-based hospitality software solutions. We continue
to build out high ROI and value creating modular and integrated
software modules which are built on our robust and feature rich
property management solutions – LMS, Visual One and Stay, and our
award winning point-of-sale application – InfoGenesis,” said
Sridhar Laveti, Sr. Vice President of Established Products and
Customer Support at Agilysys. “rGuest Service is one more step in
that direction and is ideal for streamlining processes across the
property from the front desk to housekeeping, preventive
maintenance and food & beverage venues. It offers real-time
execution and process visibility to help our customers accomplish
more while lowering operating expenses.”
rGuest Service is one of a collection of innovative new products
that Agilysys has introduced over the last year, including:
- rGuest Book - a commission-free, direct channel,
easy-to-use reservation system that is designed to move guests
effortlessly through the booking process. With real-time room
availability and the ability to offer room upgrades and service
enhancements, rGuest Book helps drive increased revenue while
lowering costs.
- IG OnDemand - provides a guest-facing self-service
ordering experience from beginning to end. Guests can place orders
using their own mobile device, phone or tablet, making the ordering
process easier and freeing up staff to spend more time with guests.
The result is dramatically increased revenue opportunities while
containing operational expenses.
- rGuest Express enables guests to check-in and check-out
via a mobile device or lobby kiosk with support for digital keys,
ID verification and key encoding. With rGuest Express, guests
benefit from a personalized experience, and the hotel enjoys
reduced lines at the front desk, greater staff productivity, and
reduced operating costs.
- Agilysys Engage – Loyalty and Promotions help
operators increase guest wallet-share through repeat visits while
leveraging preferences for targeted promotions and offers. Engage
Loyalty supports point earning and redemption at every guest
interaction, and provides a guest portal for self-service account
management.
With these products and more, Agilysys continues to deliver
leading-edge technology innovations to help our customers grow
revenue while improving guest loyalty and achieving operational
efficiencies.
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA.
For more information, visit www.agilysys.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200702005314/en/
Media: Robert Shecterle, Agilysys,
Inc., 770-810-6046, robert.shecterle@agilysys.com Investors: Dave Wood, Agilysys, Inc.,
770-810-7920, dave.wood@agilysys.com
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