T-Mobile Expands Home Internet to More Than 450 Cities & Towns Left High-and-Dry by AT&T
October 08 2020 - 4:46PM
Business Wire
No contract, $50 per month high-speed Internet
access is rolling out to vast swaths of the country, including
rural America, for both T-Mobile and non-T-Mobile customers
alike
What’s the news: T-Mobile is throwing a lifeline to many
communities being abandoned by AT&T. It’s expanding its $50 /
month, no two-year contract Home Internet service into more than
450 cities and towns that AT&T is deserting. The Un-carrier is
also opening the service to non-T-Mobile customers in these new
areas.
Why it matters: Many parts of the country have extremely
limited, slow Internet options and the pandemic has increased our
reliance on Internet connectivity. AT&T dropping DSL service in
those communities makes an already difficult situation that much
worse.
Who it’s for: 20 million households in thousands of
locations that are sick-and-tired of their Internet access provider
jerking them around.
What AT&T takes away, T-Mobile brings back. Following news
that AT&T is discontinuing DSL home broadband in many
communities, T-Mobile is massively expanding its Home Internet
pilot service to give another option to an additional 20 million
households in parts of 450 cities and towns — many in rural America
— being abandoned by AT&T in the middle of a pandemic when
connectivity has never been more important. With this move, the
Un-carrier is also expanding its Home Internet pilot to
non-T-Mobile customers in these areas.
T-Mobile has been piloting Home Internet on its LTE network, as
the Un-carrier prepares to launch 5G Home Internet across the
country. And it’s clear the service is badly needed. 61 percent of
rural households have no choice when it comes to high speed home
broadband.
“We can’t stand idly by while AT&T leaves potentially
millions with fewer home Internet options at a time when our
connection to the Internet is so vital — for work, remote school,
connection with family and friends. That’s why we’re undertaking
this massive expansion,” said Mike Sievert, CEO of T-Mobile. “The
Carriers and the Cableopoly have consistently over-promised and
under-delivered when it comes to broadband access. Thanks to our
merger with Sprint, we can end this and give millions in
underserved communities more choices and competition for high-speed
home broadband.”
T-Mobile Home Internet is just $50/month with AutoPay and
features many of the same benefits that have made T-Mobile the
fastest growing wireless provider for the past seven years:
- Covid-proof: it’s all self-installation so no need for
installers to come to your home.
- No hardware fees. $0 hardware lease with service.
- Taxes and fees included.
- No two-year contracts.
- No maddening “introductory” price offers. What you pay at
sign-up is what you’ll pay as long as you have service.
- No data caps.
T-Mobile Home Internet originally launched last year as an
invite-only pilot for select T-Mobile customer households,
including many in underserved and rural areas. Customer feedback
should leave old-school ISPs quaking in their boots. Examples:
customers give T-Mobile Home Internet an average Net Promoter Score
(NPS) of 42, compared to -75 (that’s a negative 75!) for their
previous provider. 73 percent report saving money with T-Mobile
Home Internet, and of those saving money, 78% report saving more
than $20/month and more than 50% report saving more than $30 per
month or $360 annually.
T-Mobile recently expanded the Home Internet pilot to
non-T-Mobile customers in several Western Michigan counties
including the Grand Rapids area. The reaction to the rollout paints
a message that’s crystal clear: consumers desperately want, or even
NEED, better Internet access. It also provides T-Mobile the
confidence for today’s significant expansion.
The Home Internet pilot provides home broadband on the
Un-carrier’s LTE network. With additional capacity unlocked by the
merger with Sprint, T-Mobile is preparing to put its massive
network capacity to use, in part by launching 5G Home Internet
nationwide, covering more than 50% of U.S. households within six
years and providing a desperately needed alternative to incumbent
cable and telco ISPs.
T-Mobile Home Internet service is available on a first-come,
first-served basis based on equipment inventory and local network
capacity, which is expanding all the time. For more information on
T-Mobile Home Internet or to check availability for your home in
these areas, visit https://www.t-mobile.com/isp.
List of New Cities & Towns:
Alabama
- Jasper
- Scottsboro
- Alexander City
- Fort Payne
- Tuscaloosa
- Birmingham-Hoover
- Montgomery
- Gadsden
- Troy
- Auburn-Opelika
- Atmore
- Dothan
- Huntsville
- Selma
- Talladega-Sylacauga
- Cullman
- Daphne-Fairhope-Foley
- Mobile
- Decatur
- Florence-Muscle Shoals
- Anniston-Oxford
- Albertville
- Eufaula
Arkansas
- Camden
- Paragould
- Jonesboro
- Pine Bluff
- Fayetteville-Springdale-Rogers
- Batesville
- Hot Springs
- Helena-West Helena
- Arkadelphia
- El Dorado
- Magnolia
- Hope
- Little Rock-North Little Rock-Conway
- Russellville
- Searcy
- Blytheville
- Forrest City
- Malvern
- Fort Smith
California
- Eureka-Arcata
- San Jose-Sunnyvale-Santa Clara
- San Francisco-Oakland-Berkeley
- Los Angeles-Long Beach-Anaheim
- Salinas
- Sacramento-Roseville-Folsom
- San Diego-Chula Vista-Carlsbad
- Vallejo
- Bakersfield
- San Luis Obispo-Paso Robles
- Susanville
- Merced
- Stockton
- Chico
- Riverside-San Bernardino-Ontario
- Fresno
- Santa Rosa-Petaluma
- Oxnard-Thousand Oaks-Ventura
- Santa Maria-Santa Barbara
- Modesto
- Redding
Florida
- Panama City
- Miami-Fort Lauderdale-Pompano Beach
- Jacksonville
- Tampa-St. Petersburg-Clearwater
- The Villages
- Gainesville
- Orlando-Kissimmee-Sanford
- Tallahassee
- Lakeland-Winter Haven
- Key West
- Port St. Lucie
- Pensacola-Ferry Pass-Brent
- Sebastian-Vero Beach
- Clewiston
- Homosassa Springs
- Deltona-Daytona Beach-Ormond Beach
- Ocala
- Crestview-Fort Walton Beach-Destin
- Palm Bay-Melbourne-Titusville
Georgia
- Americus
- Jesup
- Statesboro
- Douglas
- Thomasville
- Dublin
- Waycross
- Bainbridge
- Vidalia
- Milledgeville
- Cordele
- Dalton
- Savannah
- Albany
- Hinesville
- Macon-Bibb County
- Moultrie
- Rome
- Athens-Clarke County
- St. Marys
- Jefferson
- Atlanta-Sandy Springs-Alpharetta
- Brunswick
- Thomaston
- Cornelia
- Valdosta
- Gainesville
- Cedartown
- Warner Robins
- Columbus
- LaGrange
- Augusta-Richmond County
Iowa
- Davenport-Moline-Rock Island
Illinois
- Sterling
- Mount Vernon
- Decatur
- Galesburg
- Centralia
- Bloomington
- Carbondale-Marion
- Peoria
- Rockford
- Springfield
- Lincoln
- Pontiac
- Rochelle
- Champaign-Urbana
- Kankakee
- Dixon
- Jacksonville
- Danville
- Chicago-Naperville-Elgin
- Quincy
Indiana
- Plymouth
- Logansport
- Peru
- Huntington
- Fort Wayne
- Kendallville
- Bedford
- North Vernon
- Madison
- Washington
- Jasper
- Indianapolis-Carmel-Anderson
- Columbus
- Wabash
- Bloomington
- Angola
- Kokomo
- Michigan City-La Porte
- Vincennes
- Elkhart-Goshen
- Auburn
- Decatur
- Terre Haute
- Lafayette-West Lafayette
- Muncie
- Evansville
- South Bend-Mishawaka
Kansas
- Parsons
- Garden City
- Great Bend
- Pittsburg
- Emporia
- Coffeyville
- Lawrence
- Wichita
- Topeka
- Atchison
- Salina
- Liberal
- Dodge City
- Manhattan
- McPherson
- Ottawa
Kentucky
- Madisonville
- Mount Sterling
- Middlesborough
- Central City
- Mayfield
- Maysville
- Lexington-Fayette
- Murray
- Owensboro
- London
- Elizabethtown-Fort Knox
- Frankfort
- Richmond-Berea
- Bardstown
- Paducah
- Louisville/Jefferson County
Louisiana
- Minden
- New Orleans-Metairie
- Baton Rouge
- Bogalusa
- Alexandria
- Hammond
- Shreveport-Bossier City
- Natchitoches
- Lake Charles
- Houma-Thibodaux
- Lafayette
- Morgan City
- Monroe
- Opelousas
- Jennings
- Fort Polk South
- DeRidder
Michigan
- Marquette
- Kalamazoo-Portage
- Jackson
- Monroe
- Grand Rapids-Kentwood
- Lansing-East Lansing
- Flint
- Sturgis
- Houghton
- Ludington
- Adrian
- Mount Pleasant
- Battle Creek
- Saginaw
- Detroit-Warren-Dearborn
- Bay City
- Ann Arbor
- Muskegon
- Escanaba
- Holland
- Midland
- Hillsdale
- Sault Ste. Marie
- Niles
- Alma
- Traverse City
- Cadillac
- Coldwater
- Iron Mountain
Minnesota
- Minneapolis-St. Paul-Bloomington
Missouri
- Farmington
- Kirksville
- Moberly
- Sikeston
- Kennett
- Poplar Bluff
- Marshall
- Jefferson City
- Maryville
- Columbia
- Sedalia
- Hannibal
- Springfield
- Warrensburg
- Mexico
- Joplin
- Lebanon
- Cape Girardeau
- St. Louis
- Kansas City
- St. Joseph
Mississippi
- Meridian
- Clarksdale
- Starkville
- Brookhaven
- Jackson
- Oxford
- Laurel
- Columbus
- Corinth
- Grenada
- Indianola
- Cleveland
- Tupelo
- McComb
- Greenville
- Hattiesburg
- West Point
- Vicksburg
- Greenwood
- Gulfport-Biloxi
- Natchez
North Carolina
- Marion
- Rockingham
- Winston-Salem
- Wilmington
- Goldsboro
- Roanoke Rapids
- North Wilkesboro
- Albemarle
- Kinston
- Laurinburg
- Fayetteville
- Durham-Chapel Hill
- Greensboro-High Point
- Hickory-Lenoir-Morganton
- Lumberton
- Burlington
- Jacksonville
- Brevard
- Raleigh-Cary
- Shelby
- Asheville
- Boone
- Charlotte-Concord-Gastonia
New Mexico
Nevada
- Las Vegas-Henderson-Paradise
- Pahrump
- Fallon
- Elko
- Carson City
- Reno
Ohio
- Jackson
- Athens
- Cambridge
- Coshocton
- Portsmouth
- Findlay
- Chillicothe
- Marietta
- Bucyrus-Galion
- Akron
- Cleveland-Elyria
- Dayton-Kettering
- Columbus
- Zanesville
- Canton-Massillon
- Toledo
- Sandusky
- Ashtabula
- Norwalk
- Tiffin
- Washington Court House
- Greenville
- Wilmington
- Salem
- Wooster
- Cincinnati
- Youngstown-Warren-Boardman
Oklahoma
- Guymon
- Elk City
- Duncan
- McAlester
- Stillwater
- Enid
- Ada
- Tulsa
- Woodward
- Tahlequah
- Altus
- Oklahoma City
- Weatherford
- Muskogee
- Lawton
- Durant
- Ardmore
- Bartlesville
- Ponca City
- Shawnee
- Miami
Pennsylvania
South Carolina
- Greenwood
- Orangeburg
- Charleston-North Charleston
- Bennettsville
- Spartanburg
- Greenville-Anderson
- Columbia
- Union
- Sumter
- Seneca
- Florence
- Newberry
- Gaffney
- Myrtle Beach-Conway-North Myrtle Beach
Tennessee
- Jackson
- Martin
- Dyersburg
- Brownsville
- Paris
- Greeneville
- Johnson City
- Knoxville
- Athens
- Union City
- Lawrenceburg
- Nashville-Davidson--Murfreesboro--Franklin
- Crossville
- McMinnville
- Newport
- Morristown
- Lewisburg
- Cleveland
- Chattanooga
- Clarksville
- Memphis
- Kingsport-Bristol
Texas
- Eagle Pass
- Borger
- Levelland
- Plainview
- Zapata
- Lubbock
- Del Rio
- Mount Pleasant
- Kingsville
- Laredo
- Brownsville-Harlingen
- Rio Grande City-Roma
- Houston-The Woodlands-Sugar Land
- El Paso
- Waco
- Jacksonville
- McAllen-Edinburg-Mission
- Dallas-Fort Worth-Arlington
- Beaumont-Port Arthur
- Pecos
- Victoria
- Wichita Falls
- San Antonio-New Braunfels
- Beeville
- Brenham
- Tyler
- Austin-Round Rock-Georgetown
- Longview
- Lufkin
- Corpus Christi
- Sweetwater
- Killeen-Temple
- Alice
- Huntsville
- Paris
- Nacogdoches
- Hereford
- Snyder
- Fredericksburg
- Pampa
- Odessa
- Amarillo
- Pearsall
- Bay City
- Gainesville
- Vernon
- Big Spring
- Abilene
- Texarkana
Virginia
Wisconsin
- Appleton
- Green Bay
- Beaver Dam
- Manitowoc
- Fond du Lac
- Janesville-Beloit
- Milwaukee-Waukesha
- Oshkosh-Neenah
- Stevens Point
- Eau Claire
- Watertown-Fort Atkinson
- Racine
- Menomonie
- Madison
- Whitewater
- La Crosse-Onalaska
West Virginia
- Parkersburg-Vienna
- Huntington-Ashland
- Point Pleasant
- Weirton-Steubenville
- Wheeling
During congestion, Home Internet customers may notice speeds
lower than other customers due to data prioritization. Sales tax
& regulatory fees included in monthly service price for
qualifying accounts. Qualifying account and credit approval
required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home
use at location provided at activation. If canceling service,
return gateway or pay $207. Video streaming resolution depends on
available speeds. Without AutoPay, $5 more. May not be reflected on
1st bill. See T-Mobile.com/OpenInternet for network management
details.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
http://www.t-mobile.com.
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