Efma and Accenture Announce Winners of Customer Insight & Growth Banking Innovation Awards
October 16 2019 - 7:59AM
Business Wire
Annual awards program showcases most innovative
banking projects from around the world
Eight banks from Asia, Europe and South America are winners of
the seventh annual Efma-Accenture Customer Insight & Growth
Banking Innovation Awards, which recognize innovative projects in
retail banking distribution and marketing.
Showcasing the best examples of innovation, this year’s
competition attracted more than 600 innovations from 235
institutions in 70 countries. The awards were presented today at an
awards ceremony streamed live from the Pullman Hotel Centre - Bercy
in Paris.
The winners of the 2019 Customer Insight & Growth Banking
Innovation Awards are:
CaixaBank (Spain) – winner of the Analytics & AI award for
its Chatbot “Neo.” Developed using artificial intelligence (AI),
the personal customer service assistant is available 24/7 to
provide support across business processes in three different
languages.
Banco Bradesco (Brazil) – winner of the Digital Marketing award
for its End-of-Year Firefly Campaign that produced a video
promoting diversity and inclusion. The video is the most viewed
commercial in YouTube Brazil's history.
KEB Hana Bank (South Korea) – winner of the Offering Innovation
award for its Global Loyalty Network, a payment hub that links
major financial institutions, retailers and loyalty point operators
to a unique global network that enables users to freely pay and
transfer digital assets to one another.
Krungsri Bank (Thailand) – winner of the Phygital Distribution
award for Krungsri Digital Homeloan, which provides a better
customer experience during the mortgage journey using “Di-Sales”
and connecting it with the home buying journey using “Krungsri
Homeloan Connect.”
BNP Paribas Corporate & Institutional Banking (United
Kingdom) – winner of the Social, Sustainable, & Responsible
Banking award for ClimateSeed, a digital voluntary
carbon-offsetting platform that helps connect organizations with
tangible sustainable projects to cut carbon emissions and support
the achievement of the U.N. Sustainable Development Goals.
Alior Bank (Poland) – winner of the Workforce Experience award
for Smartphonization – a mobile way of working. Alior Bank has
given its employees safe smartphones with a preinstalled set of
applications to move them to the digital world and enable the
bank’s digital transformation.
illimity bank (Italy) – winner of the Neobanks &
Specialized players award for illimity – The New Paradigm Bank.
Relying on the best information technology, the bank provides new
levels of quality, service and efficiency for three underserved
markets in Italy: small and medium-sized enterprises, corporate
non-performing loans, and direct banking.
DBS Bank (Singapore) – named winner of the Global Innovator
Award for several innovative initiatives and products in the last
year, including a data heroes’ program to equip employees with big
data and data analytics skills; an end-to-end cross-border
blockchain trading platform; and POSB Smart Buddy, the world’s
first in-school wearable tech savings and payments program. DBS
Bank’s institution-wide embrace of digitalization has led to
embedding innovation throughout the bank.
The winners were selected by a panel of judges comprising senior
retail bankers from around the world and by Efma members and
non-members from retail institutions who voted online. Each entry
was assessed using three criteria: its originality; its strategic
capacity to generate long-term competitive edge and return on
investment; and its adaptability for use in other markets and
countries.
“These innovations are proof of banking leaders transforming the
retail financial services landscape and reshaping the future of the
industry,” said Vincent Bastid, Efma’s CEO. “Every year it is
exciting to see innovative solutions developed around the world.
Congratulations to all of this year’s winners for their
achievements.”
Piercarlo Gera, who leads Accenture’s Customer Insight &
Growth for Financial Services practice globally, said, “The future
of banking is in the platform economy and these awards showcase
banks and their journey to transforming their business models, with
retail banks rising to the challenge of competition from
non-traditional providers. The geographic range of this year’s
winners indicates that innovation knows no boundaries, as
competition intensifies across all markets.”
Visit www.efma.com/innovations or follow the conversation on
Twitter at #BankAwards19.
About Efma
A global non-profit organization, established in 1971 by banks
and insurance companies, Efma facilitates networking between
decision-makers. It provides quality insights to help banks and
insurance companies make the right decisions to foster innovation
and drive their transformation. Over 3,300 brands in 130 countries
are Efma members.
Headquartered in Paris. Offices in London, Brussels, Barcelona,
Stockholm, Bratislava, Dubai, Milan, Montreal, Istanbul, Beijing,
Tokyo and Singapore. Learn more www.efma.com.
About Accenture
Accenture (NYSE:ACN) is a leading global professional services
company, providing a broad range of services and solutions in
strategy, consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions — underpinned by the world’s
largest delivery network — Accenture works at the intersection of
business and technology to help clients improve their performance
and create sustainable value for their stakeholders. With 492,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
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Natalie de Freitas Accenture +44 7380 799 196
natalie.de.freitas@accenture.com
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