Pitney Bowes and ReBOUND Link Networks to Speed and Simplify International Returns for Global Retailers
June 24 2019 - 9:00AM
Business Wire
Pitney Bowes will be a primary supplier of
return services from US consumers to ReBOUND’s 500-plus retail
clients in EMEA
ReBOUND will be a primary supplier for
international returns to Pitney Bowes’ 250-plus cross-border retail
clients in the US, CA, UK and APAC
Pitney Bowes (NYSE: PBI), a global technology company that
provides commerce solutions in the areas of shipping and mailing,
data, and ecommerce, today announced an agreement with UK-based
returns specialists, ReBOUND to provide retail brands worldwide
with fast, data-driven international returns.
Under the agreement, ReBOUND will leverage Pitney Bowes’ US
transportation and logistics network to process returns for its
500-plus retail clients in EMEA. Conversely, Pitney Bowes’ will
leverage ReBOUND’s data-driven platform and multi-carrier shipping
technology will support cross-border returns for Pitney Bowes
clients across the US, CA, UK and APAC.
“This partnership brings together two leaders in ecommerce
logistics services to deliver a world class returns process for
hundreds of global retailers and their customers,” said Lila
Snyder, EVP and President, Pitney Bowes Commerce Services. “By
linking our networks, Pitney Bowes and ReBOUND will expand our
collective returns footprint and capabilities, offering a seamless
international service for ecommerce retailers and consumers.”
“The modern consumer, wherever they may be, demands a convenient
returns experience and refund process,” said Graham Best, CEO of
ReBOUND. “Our technology delivers the intelligent, data-driven
returns strategies that are particularly helpful for brands
exploring how to attract and retain cross-border customers. This
partnership is truly the ideal match at the perfect time, providing
us with access to Pitney Bowes’ vast network of brands looking to
enhance their own international performance, and offering our own
EMEA network a trusted partner for their US operations.”
Pitney Bowes offers the industry’s most proven, capable and
scalable end-to-end global ecommerce solution that can handle all
facets of enterprise retail cross-border expansion and has become a
leader in ecommerce fulfillment, delivery and returns through its
acquisition of Newgistics, the company that developed and launched
the Parcel Returns Service (PRS) with the USPS®. Today Pitney Bowes
processes nearly 50 percent of all PRS packages shipped through the
USPS®. Its fulfillment, delivery and returns network includes 13
operating centers and a national transportation network of more
than 50 partners.
ReBOUND manages global returns for leading retailers such as
ASOS and Gymshark and is integrated with over 170+ carrier services
worldwide, including the UK's largest printerless returns network.
The company recently opened an innovation center dedicated to
developing their intelligent returns platform and data analytics
capabilities.
According to the Pitney Bowes Global Ecommerce Study, returns
policies have a significant and growing impact on consumer buying
decisions, and if the returns experience isn’t hassle free, brands
risk losing consumers forever.
- 70% cited “quick refund on returns” as something they look for
before making a purchase;
- 79% want a free return shipping option; and
- 92% will buy again if returns are easy.
About ReBOUND
ReBOUND is a global returns management platform which makes
returns easy for retailers and consumers. By leveraging data,
technology and its supply chain capabilities it connects retailers
directly into multiple carrier services to manage their returns
across the world. Retailers can easily monitor the entirety of
their returns lifecycle through one easy to use platform. Managing
over 35 million returns transactions per year, ReBOUND’s customers
include ASOS, Gymshark and Mango. www.reboundreturns.com
Notes to Editors: ‘ReBOUND’ should be capitalised as shown.
Where this isn’t possible, please revert to ‘ReBound Returns’.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company providing
commerce solutions that power billions of transactions. Clients
around the world, including 90 percent of the Fortune 500, rely on
the accuracy and precision delivered by Pitney Bowes solutions,
analytics, and APIs in the areas of ecommerce fulfillment, shipping
and returns; cross-border ecommerce; office mailing and shipping;
presort services; location data; customer information and
engagement software; services; and financing. For nearly 100 years
Pitney Bowes has been innovating and delivering technologies that
remove the complexity of getting commerce transactions precisely
right. For additional information visit Pitney Bowes, the Craftsmen
of Commerce, at www.pitneybowes.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190624005059/en/
Brett Cody, Pitney Bowes, (203) 218 1187,
brett.cody@pb.com
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