NEW YORK, April 10, 2018 /PRNewswire/ -- Oracle
Industry Connect -- Oracle Utilities today announced that its
Opower Energy Efficiency programs have generated a total of
$2 billion in utility bill savings
for customers over the past decade, along with making great strides
in customer engagement.
Launched in 2008, Opower Energy Efficiency programs have been
implemented at more than 100 electric and gas utilities around the
globe, motivating customers to save more than 17 TWh of energy
through multi-channel, personalized communications. These energy
savings could cool 8.5 million homes, light over 17 million homes
or power 1.2 million homes for a year.
This milestone is a shared accomplishment among many utilities,
some of whom have run Opower Energy Efficiency programs for the
better part of the decade. One partner, National Grid, has played
an integral role, contributing more than 1 TWh of electricity
savings and 45 million therms of gas savings.
National Grid's program started as a small implementation of
Opower Home Energy Reports (HERs) in New
York, and is today a multi-state engagement that touches 2.6
million customers in New York,
Massachusetts and Rhode Island. In 2017 alone, National Grid
customers received over 24 million personalized reports and 143,000
high bill alerts. The states where National Grid operates -
New York, Massachusetts, and Rhode Island – consistently rank in the top
five states nationwide for energy efficiency.
"National Grid has leveraged a range of Opower solutions,
including the Energy Efficiency program, to transform their
relationship with customers and correspondingly improve their
business overall. In a highly competitive market, customer
satisfaction is paramount for success, and it all starts with
personalized customer engagement. We applaud National Grid for
their commitment to providing the best possible experience for
their customers and are gratified by the integral role that they
have played in our savings success story," said Rodger Smith, Senior Vice President and General
Manager of Oracle Utilities.
In addition to driving savings, National Grid's HER reports have
also improved customer sentiment. Findings from a recent telephone
survey show that 81% of National Grid customers actively read the
reports, report recipients score National Grid 7-10% higher across
a variety of key customer sentiment metrics and recipients show
higher familiarity with National Grid energy efficiency
programs.
"National Grid deployed our first Opower Energy Efficiency
program back in 2009 to help customers better understand and manage
their energy use," said John Isberg,
Vice President of Customer Solutions, National Grid. "Since then,
we have seen significant energy savings and a positive impact on
our customer sentiment as they look for greater control over their
energy spend. This program is essential to our future success in
navigating the rapidly changing energy landscape, especially as
customer expectations continue to shift."
Over the past several years, National Grid has augmented their
energy efficiency program with several other Opower solutions to
provide a better overall experience to their customers. These
include Digital Self Service Energy Management web tools, which
give customers personalized energy insights and recommendations,
and segmented campaigns to improve participation in programs such
as income assistance.
Additionally, in response to the New York Reforming the Energy
Vision (REV) initiative, National Grid deployed an innovative
Oracle Utilities Opower Peak Management program in their
Clifton Park territory. This
program, called Peak Time Rewards, encourages customers to reduce
peak electric load and overall electric and gas consumption with
reward points that can be exchanged for gift cards. This unique
program enables National Grid to offer a price signal to their
customers without making changes to their billing system.
About National Grid
National Grid (LSE: NG; NYSE: NGG)
is an electricity, natural gas, and clean energy delivery company
that supplies the energy for more than 20 million people through
its networks in New York,
Massachusetts, and Rhode Island. It is the largest distributor of
natural gas in the Northeast. National Grid also operates the
systems that deliver gas and electricity across Great
Britain. National Grid is transforming its electricity and
natural gas networks to support the 21st century digital economy
with smarter, cleaner, and more resilient energy solutions. Read
more about the innovative projects happening across our footprint
in The Democratization of Energy, an eBook written by National
Grid's US president, Dean
Seavers. For more information please visit
our website. You can also follow us on Twitter, watch us
on YouTube, friend us on Facebook, find our photos
on Instagram.
Additional Resources
Oracle Utilities Opower Energy
Efficiency
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