UnitedHealthcare Named Customer Service Department of the Year Winner
February 27 2018 - 10:00AM
Business Wire
12th annual Stevie Awards presented Feb. 23
in Las Vegas
UnitedHealthcare is a winner in the Customer Service Department
of the Year category, presented by the Stevie Awards, an
international awards program recognizing outstanding performances
in the workplace. The results were announced Friday, Feb. 23, in
Las Vegas, attended by finalist organizations from across the
United States and several other countries.
“Our people make our service experience distinctive. They are
the compassionate frontline Advocates who manage thousands of
customer needs from beginning to end every day,” said Mike Baker,
senior vice president of UnitedHealthcare Medicare & Retirement
Consumer Services. “We are honored to be recognized for the service
our Advocates provide, and to be among top consumer health
brands.”
UnitedHealthcare was named a Silver award winner for its
proprietary Advocate4Me® service, which leverages data and
analytics to deliver personalized service to its customers. In
2017, more than 9,000 customer service Advocates served
UnitedHealthcare Medicare plan participants – many of them in need
of annual wellness appointments or other important health
screenings.
In fact, more than 250,000 medical appointments were proactively
scheduled last year – a 100-fold increase since the inception of a
“Save a Life” campaign that helps customer care Advocates
understand the potentially life-saving impact of their work.
UnitedHealthcare Advocates annually schedule thousands of
mammograms, for example, that many people may not otherwise
receive.
Advocate4Me integrates data from multiple sources to gain a
greater understanding of a person’s health needs and remove
barriers to good health for each individual. Advocates connect
information about recent appointments with needed medications, and
link medical support with social services – and even take into
account the weather in an individual’s community and how that could
affect their health conditions.
“All of our Stevie Award winners should be proud of their
achievements. Independent professionals around the world have
agreed that their accomplishments are worthy of our public
recognition,” said Stevie Awards President Michael Gallagher.
More than 2,500 nominations from organizations of all sizes and
in virtually every industry were evaluated in this year’s
competition. Winners were determined by a worldwide panel of 150
judges with industry expertise.
About The Stevie
AwardsStevie Awards are conferred in seven programs: the
Asia-Pacific Stevie Awards, the German Stevie Awards, The American
Business Awards, The International Business Awards, the Stevie
Awards for Great Employers, the Stevie Awards for Women in Business
and the Stevie Awards for Sales & Customer Service. Stevie
Awards competitions receive more than 10,000 entries each year from
organizations in more than 60 nations. Honoring organizations of
all types and sizes and the people behind them, the Stevies
recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards
at http://www.StevieAwards.com.
About
UnitedHealthcareUnitedHealthcare is dedicated to helping
people nationwide live healthier lives by simplifying the health
care experience, meeting consumer health and wellness needs, and
sustaining trusted relationships with care providers. The company
offers the full spectrum of health benefit programs for
individuals, employers, military service members, retirees and
their families, and Medicare and Medicaid beneficiaries, and
contracts directly with more than 1 million physicians and care
professionals, and 6,000 hospitals and other care facilities
nationwide. UnitedHealthcare is one of the businesses of
UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and
well-being company. For more information, visit UnitedHealthcare at
www.uhc.com or follow @UHC on Twitter.
Click here to subscribe to Mobile Alerts for UnitedHealth
Group.
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version on businesswire.com: http://www.businesswire.com/news/home/20180227005374/en/
UnitedHealthcareJessica Kostner,
952-931-4951jessica_kostner@uhc.com
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