PHOENIX, Sept. 25, 2017 /PRNewswire/ -- Honeywell
(NYSE: HON) is growing its ability to unleash the power of the
Connected Aircraft by increasing real-time, 24/7 technical support
for GoDirect™ Cabin Connectivity customers at the GoDirect Service
Center in Phoenix, Arizona. The
new Connectivity Integration Lab joins a network of three others to
provide global customers that have purchased connectivity services
from Honeywell with around-the-clock assistance with new systems
integration, real-time troubleshooting and technical support.
Honeywell's new lab is strategically located in the GoDirect
Service Center alongside the network operations and GoDirect Flight
Support Services teams to provide business jet operators with easy
access to all the customer support they need.
Honeywell's GoDirect Cabin Connectivity technical experts can
provide real-time diagnosis and solutions for onboard connectivity
issues, thus lessening the workload for pilots and crew while in
flight. These experts can re-create an aircraft's onboard satellite
communications configuration and resolve the problem quickly while
minimizing the distraction or delay for the flight crew.
"Fliers today, especially passengers on a business jet, expect
to have seamless connectivity on the ground and in the sky," said
Curt Gray, senior director,
Connectivity Support, Honeywell Aerospace. "Business aviation
pilots typically have to troubleshoot connectivity issues
themselves when the system isn't working, but now they can be freed
up to focus on their primary mission of navigating the aircraft
safely to its destination. Honeywell's GoDirect support team goes
above and beyond to provide that customer service from afar."
In addition to the new Connectivity Integration Lab located near
Sky Harbor Airport, the company has locations in Paris at Le Bouget Airport and in north
Phoenix at the company's
Deer Valley facility. Honeywell
plans to expand to the Asia
Pacific and South America
regions in the future.
About GoDirect Cabin Connectivity
GoDirect Cabin Connectivity is a comprehensive suite of airtime
services and solutions that delivers unparalleled connectivity and
functionality. In addition, real-time TV, TV on demand, high-speed
broadband internet, videoconferencing, email, and voice over IP are
available. The suite of offerings includes access to more than a
dozen GoDirect apps and services that help business jet owners and
operators more easily manage and control their satellite
communications services and usage. Honeywell has limited the need
for third-party services support and put operators in control of
network troubleshooting, access, data consumption, billing and
more.
Supporting Resources
- Learn more about GoDirect Cabin Connectivity
- Read more about Honeywell Aerospace on the Follow The Aero
blog
- Like Honeywell Aerospace on Facebook
- Follow @Honeywell_Aero on Twitter
Honeywell Aerospace products and services are found on virtually
every commercial, defense and space aircraft, and its turbochargers
are used by nearly every automaker and truck manufacturer around
the world. The Aerospace business unit develops innovative
solutions for more fuel-efficient automobiles and airplanes, more
direct and on-time flights, safer flying and runway traffic, along
with aircraft engines, cockpit and cabin electronics, wireless
connectivity services, logistics, and more. The business delivers
safer, faster, and more efficient and comfortable
transportation-related experiences worldwide. For more information,
visit www.honeywell.com or follow us at @Honeywell_Aero and
@Honeywell_Turbo.
Honeywell (www.honeywell.com) is a Fortune 100
software-industrial company that delivers industry specific
solutions that include aerospace and automotive products and
services; control technologies for buildings, homes, and industry;
and performance materials globally. Our technologies help
everything from aircraft, cars, homes and buildings, manufacturing
plants, supply chains, and workers become more connected to make
our world smarter, safer, and more sustainable. For more news and
information on Honeywell, please visit
www.honeywell.com/newsroom.
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SOURCE Honeywell