Accenture Positioned as Overall Leader in Everest Group Business Process Services Delivery Automation Report
August 04 2017 - 7:59AM
Business Wire
Accenture (NYSE:ACN) has been recognized as the overall
Leader in the inaugural Everest Group PEAK Matrix™ for Business
Process Services Delivery Automation Service Provider Landscape
with Peak Matrix Assessment 2017. Accenture is positioned ahead of
all other competitors, in Market Impact for its market success,
portfolio mix and value delivered, as well as in Vision and
Capability based on its strategy, scale, technology, investments,
implementation and integration, and engagement and commercial
model.
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Business Process Services Delivery
Automation (BPSDA) Service Provider Landscape with PEAK™ Assessment
2017, Everest Group (Graphic: Business Wire)
The report attributes Accenture’s leadership to achieving
continual success in business process service automation and for
having one of the largest and fastest growing portfolios of clients
with Service Delivery Automation (SDA) deployments -- owning
between 20 to 30 percent of the entire market.
“Digital disruption is reverberating through the Business
Process Services (BPS) market,” said Sarah Burnett, vice president
at Everest Group. “It’s impacting BPS buyers who are looking for
value-added services that go beyond just simple cost-reduction, and
it’s affecting BPS providers who need to rise to the challenge with
new types of digital services that deliver that value. Accenture is
positioned highest among leading providers based on its ability to
successfully meet the increasing demands of this new market.”
Accenture strengths highlighted in the report include:
- Accenture’s vision for digital
transformation driven by automation, artificial intelligence and
advanced predictive and prescriptive analytics, supported by
appropriate investments
- Accenture has adopted a
technology-agnostic approach for developing solutions, and
consequently, its SDA suite is dominated by solutions based on
partnerships with leading third-party automation technology vendors
such as Automation Anywhere, Blue Prism, UiPath, OpenSpan and
Fusion.
- Accenture is focused on leveraging its
domain expertise to drive verticalization of SDA solutions and
developing industry-specific reusable use cases.
- Accenture is ahead of many in maturing
toward an integrated automation ecosystem by putting in place a
Network Operations Center to centrally schedule, monitor and report
multiple client automations
- Accenture clients praise it readiness
to proactively propose automation initiatives, relationship
management skills, and the ability to effectively evaluate the need
for reengineering before automation.
“Accenture continues to invest in intelligent automation
capabilities, transforming the delivery of business process
services by improving the pace and scale of transactional
processing, and the quality of insight rich data. This frees our
people to focus on complex problem solving, and delivering outcomes
for our clients,” said Debbie Polishook, group chief executive of
Accenture Operations. “By focusing on making our people more
productive through the application of automation – we help our
clients scale innovation, reduce operational complexity, improve
agility, and accelerate time to market.”
The report examines 18 leading broad-based BPS providers in the
SDA market, evaluating their market impact and vision &
capability using the proprietary framework of the Everest Group
Performance | Experience | Ability | Knowledge (PEAK) Matrix.
The 2017 Everest Group PEAK Matrix for Business Process Services
Delivery Automation report can be accessed here.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With more than 411,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
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AccentureHannah Unkefer, +1
415-537-4848hannah.m.unkefer@accenture.com
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