Pitney Bowes Invests in Dublin Creating 100 Jobs
May 25 2017 - 3:00AM
Business Wire
Opening of new operations centre to drive
multi-million euro R&D project
Pitney Bowes Inc., a global technology company, has today
announced plans to open a new Operations Centre in Dublin that will
house a three-year multi-million euro R&D project focused on
developing a next generation e-commerce and payments platform for
global brands.
The new Operations Centre will comprise a Client Support Centre
and Research & Design Centre, creating approximately 100 new
jobs for technical support, customer support and e-commerce R&D
professionals in the region over the next few years.
As global commerce continues to grow, the platform being
developed at the Research & Design Centre in Dublin will create
opportunities for merchants to reach consumers around the world and
expand into new markets at speed.
The Client Support Centre is part of Pitney Bowes’ global
strategy to deliver its clients the best support as more
organisations, including 90 per cent of the Fortune 500, rely on
its solutions and services to power global commerce. The technical
support and customer support professionals will serve clients
located in the UK, Ireland and Nordic regions.
Pitney Bowes’ investment in Dublin is supported by the
Department of Jobs, Enterprise and Innovation through IDA Ireland.
Minister for Jobs, Enterprise and Innovation, Mary Mitchell
O'Connor said, "I'm delighted that Pitney Bowes are opening a new
Operations Centre which will create 100 new jobs and are investing
in a high value strategic R&D project. We in Government are
working to make Ireland an attractive destination for global
technology companies such as Pitney Bowes. Our economy is an open
and business friendly one with a minimum of administrative hurdles.
We strive to ensure that we have the requisite skills available to
meet the needs of industry and this is paying off. I wish Pitney
Bowes every success with their Client Support Centre and their
R&D project."
“Dublin’s rich mix of client services talent and language
skills, combined with the excellent support that we’ve received
from IDA Ireland make it a great place for us to locate our client
support operation as well as our innovation team,” said Audrey
Lynch, Director of Client Operations for Europe at Pitney Bowes
Inc. “Our clients turn to us around the clock to power billions of
transactions globally, and ensuring they receive the best account
and technical support is a strategic priority for us. This new
facility will help us deliver on our promise to clients in the UK,
Ireland and Nordics.”
Martin Shanahan, CEO of IDA Ireland said: “Ireland’s diverse
multilingual talent pool and pro-business infrastructure make
Ireland the ideal destination for companies like Pitney Bowes. I am
delighted that they have chosen to establish both a customer
support centre and a high value R & D project in Ireland. I
wish the company every success and offer the continued support of
IDA Ireland in the future.”
Pitney Bowes currently operates in Dublin a Global Ecommerce
centre, supporting cross-border retail for many of the world’s most
iconic retailers and brands. The new Pitney Bowes Client Support
Centre team will be located alongside their Global Ecommerce
colleagues in Fitzwilliam Square West, Dublin and builds on the
company’s continued investment in the region.
In 2016 Ireland’s economy grew by 5.2 per cent, outstripping all
other Eurozone countries and nearly all official forecasts. A
growing number of multinational companies are continuing to choose
the region as a base for locating either their European hubs or
regional customer support facilities.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company powering
billions of transactions – physical and digital – in the connected
and borderless world of commerce. Clients around the world,
including 90 per cent of the Fortune 500, rely on products,
solutions, services and data from Pitney Bowes in the areas of
customer information management, location intelligence, customer
engagement, shipping, mailing, and global ecommerce. And with the
innovative Pitney Bowes Commerce Cloud, clients can access the
broad range of Pitney Bowes solutions, analytics, and APIs to drive
commerce. For additional information visit Pitney Bowes, the
Craftsmen of Commerce, at www.pitneybowes.co.uk.
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version on businesswire.com: http://www.businesswire.com/news/home/20170525005078/en/
IDA Ireland press office:+353 1 6034127orPitney BowesHina
Sharma, +44 (0) 7595 092 430Head of External Communications
Europehina.sharma@pb.com
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