May 17 Move to Terminal 5 Gives JetBlue
Customers Access to Premium Concessions, Modern Terminal Design,
and Free Terminal-wide Wi-Fi
Move Supports JetBlue’s West Coast Strategy and
Increasing Popularity of Mint
Starting This Summer, Customers Will Benefit
From JetBlue’s Popular Self-Service ‘Line-less’ Lobby, Plus
Dedicated JetBlue Mint and Mosaic Check-In Areas
JetBlue (NASDAQ:JBLU) today announced details of its upcoming
move from Los Angeles International Airport (LAX) Terminal 3 to
Terminal 5 on Wednesday, May 17. The seamless shift in JetBlue’s
operations will bring a vastly upgraded travel experience for
JetBlue customers at the nation’s second busiest airport at a time
when the airline is enhancing its west coast presence and bringing
even more high-value Mint flights to LAX.
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“The move to Terminal 5 means that our customers will enjoy the
true JetBlue experience as soon as they step into our new home at
LAX,” said Joanna Geraghty, executive vice president, customer
experience, JetBlue. “The move supports our efforts to expand our
customer base in Los Angeles as we add more flights with Mint,
which has surpassed our expectations on every customer and
financial measure.”
The addition of Mint has helped JetBlue grow its brand in Los
Angeles. Between LAX and New York’s John F. Kennedy International
Airport (JFK) JetBlue has more than doubled the number of flights
on the route. And the airline’s overall number of daily flights at
LAX has doubled since 2014.
JetBlue’s ‘Line-less’ Self-Service Lobby Arrives on the West
Coast This Summer
Once JetBlue moves its operation to Terminal 5, the airline will
begin a series of redesign projects in the check-in lobby. Starting
this summer, customers arriving at LAX will be welcomed by
hospitality trained crewmembers and a spacious and modern check-in
area designed by Gensler, the team behind JetBlue’s iconic Terminal
5 at New York-JFK. The LAX plan will feature JetBlue’s new
self-service lobby with ten check-in positions plus ten interactive
self-service kiosks – both are more than double the number at
Terminal 3. The new interactive kiosks feature the latest personal,
helpful and simple technology, including self-bag tagging and bag
drop capabilities that increase efficiency and reduce frustrating
airport lines. JetBlue Mint customers and Mosaic members will also
have a dedicated check-in area.
JetBlue’s new lobby approach launched at New York-JFK last year.
Based on positive customer response, JetBlue has brought the new
lobby design to Boston, Fort Lauderdale-Hollywood, San Juan, Newark
and Atlanta. LAX is JetBlue’s first west coast airport to receive
the new lobby experience.
Upgraded Terminal Experience
JetBlue’s arrival in Terminal 5 comes after Los Angeles World
Airports’ previous investments in terminal upgrades. With more than
a half million square feet of space, the terminal underwent a
three-year modernization project – completed in mid-2015 –
resulting in spacious gate areas, expanded security screening
checkpoints with TSA Pre-Check and Even More Speed®, new jet
bridges, new baggage carousels and a bright, state-of-the-art
design throughout. Additional renovation work was done in 2016,
creating a world-class facility. Terminal 5 is also home to nearly
20 shopping and food and beverage concessions, including the
popular Farmers Market To Go which is based on LA’s historic market
at Fairfax and 3rd. JetBlue customers will also enjoy free Wi-Fi
throughout Terminal 5, the perfect complement to the airline’s free
high-speed Fly-Fi on every flight.
Convenient Connections With Partner Airlines
JetBlue partners with 16 other airlines at LAX which fly to
Hawaii, Asia, South America and the Middle East, and now it’s
easier than ever to make convenient connections. JetBlue codeshare
partner Hawaiian Airlines will also relocate to Terminal 5, meaning
JetBlue customers connecting to and from Hawaiian flights can do so
without leaving the terminal. JetBlue’s 15 other partner airlines
all operate in the Tom Bradley International Terminal (TBIT), which
can be easily accessed using LAX’s recently completed terminal
connector. The terminal connector, completed just last year, gives
international-bound travelers a direct, post-security path between
Terminal 5 and TBIT.
Service Schedule & Customer Communications
JetBlue operations at Terminal 5 will begin on Wednesday, May 17
with JetBlue’s first scheduled departure of the day, Flight #24 to
New York’s John F. Kennedy International Airport at 6:10 a.m. All
JetBlue flights from May 17 onward will operate at Terminal 5.
Ahead of the move, JetBlue is taking various steps to inform
customers of the move to Terminal 5. Customers traveling from LAX
on or after May 17 will receive email alerts one to two days prior
to their flight reminding them of JetBlue’s new location. These
email reminders will continue for several weeks after the move.
Additionally, TrueBlue members who qualify for our Mosaic program,
and have designated LAX as their home airport, will also receive a
note about the transition to Terminal 5. A travel advisory and
other web page updates will be made on jetblue.com.
Los Angeles World Airports (LAWA) Coordination
JetBlue’s move to Terminal 5 is part of one of the largest
terminal moves in the history of commercial aviation and Los
Angeles World Airports (LAWA) is committed to ensuring a seamless
transition. Upon entering the airport, updated signs will direct
JetBlue customers to Terminal 5. All ground transportation services
– taxis, shuttles, on-demand drivers – and airport partners – TSA,
CBP – will be updated on JetBlue’s new terminal location. During
the week of the move, customers can expect some 500 new way-finding
signs, additional airport personnel, and dedicated staff to assist
with customer navigation. If needed, neon green shuttle buses will
also be available to transport customers between Terminal 3 and
Terminal 5. Additional information about the move is available at
www.laxishappening.com and by using #LAXontheMOVE on social
media.
About JetBlue Airways
JetBlue is New York's Hometown Airline®, and a leading
carrier in Boston, Fort Lauderdale-Hollywood, Los
Angeles (Long Beach), Orlando, and San Juan. JetBlue carries
more than 38 million customers a year to 101 cities in the
U.S., Caribbean, and Latin America with an average
of 1,000 daily flights. For more information please visit
jetblue.com.
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JetBlue Corporate CommunicationsTel:
+1.718.709.3089corpcomm@jetblue.com
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