Greif Paper Packaging and Services Receives Award for Outstanding Customer Service
February 16 2017 - 3:35PM
Business Wire
Greif, Inc. (NYSE: GEF, GEF.B), a global leader in industrial
packaging and services, today announced that its Paper Packaging
and Services business unit received the company’s inaugural Dempsey
Award for Customer Service Excellence. The award recognizes the
business, function or team within Greif that demonstrates the very
best customer service performance aligned with achieving Greif’s
vision.
“At Greif, we work every day to fulfill our vision: in
industrial packaging, be the best performing customer service
company in the world. Creating a culture of customer service
excellence is a continuous journey and we will celebrate success
along the way.
“Our Paper Packaging and Services team works to identify
opportunities to become strategic partners to its customers, while
ensuring maximum accountability and performance delivery for their
customers. The team’s 24 hour, 7 day a week customer service
mindset is core to their operations and provides an outstanding
example for our enterprise to emulate,” said Pete Watson, Greif’s
President and Chief Executive Officer.
The growth rates in the Paper Packaging and Services business
exceed North American industry averages and are in part
attributable to industry leading customer service.
About Greif, Inc.
Greif is a global leader in industrial packaging products and
services and is pursuing its vision: in industrial packaging, be
the best performing customer service company in the world. The
company produces steel, plastic and fibre drums, intermediate bulk
containers, reconditioned containers, flexible products,
containerboard, packaging accessories and provides filling,
packaging and other services for a wide range of industries. Greif
also manages timber properties in the south eastern United States.
The company is strategically positioned in over 45 countries to
serve global as well as regional customers. Additional information
is on the company's website at www.greif.com. Greif’s Customer
Satisfaction Index is an internal measure of plants or businesses
performance against selected parameters that customers experience,
which provide us an indication of our level of meeting customers
basic needs. Components include: customer complaints received;
customer complaints open greater than 30 days; credits raised;
number of late deliveries; and the number of deliveries. Categories
are weighted by importance. Greif’s Net Promoter Score is a
management tool used to help gauge the loyalty of the company’s
customer relationships. The survey is managed by a 3rd party.
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version on businesswire.com: http://www.businesswire.com/news/home/20170216006234/en/
Greif, Inc.Matt Eichmann, Office: 740‐549‐6067Vice President,
Investor Relations and Corporate CommunicationsEmail:
matt.eichmann@greif.com
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