Nuance Announces Nina ID 2.0, Making Nina the First Virtual Assistant with Integrated Multi-factor Biometrics Security
December 14 2016 - 8:00AM
Business Wire
Nuance Nina ID 2.0 Allows Nina to Identify
Customers by the Sound of Their Voice – or with a Selfie
Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nina
ID 2.0, which adds integrated multi-factor authentication to the
Nina Virtual Assistant for customer service. Introduced in 2012,
Nina ID was the first virtual assistant for mobile customer service
with integrated voice biometrics, and quickly expanded to support
virtual assistant-powered customer service on web sites, within
messaging apps and even via SMS. Global brands around the world
have implemented virtual assistants powered by the Nina platform,
including Dom from Domino’s, INGE from ING NL, Jess from JetStar,
and the new Web virtual assistant for USAA.
To see how ING NL uses Nuance’s Nina ID, go here.
Today, with the introduction of Nina ID 2.0, enterprises can add
an unmatched level of security to their mobile apps, allowing their
customers to be automatically authenticated by saying a simple
voice passphrase or taking a selfie. Nina uses AI-powered voice
biometrics and face recognition to confirm the identity of the user
by the sound of their voice and/or their face. This not only
delivers a significant security benefit, it also creates a smoother
authentication process, and allows the app to personalize the user
experience.
With the introduction of Nina ID 2.0, Nina becomes the first
virtual assistant to recognize consumers by the sound of their
voice, or by “selfie,” and which combats fraud by leveraging
behavioral biometrics. By integrating biometric security with a
virtual assistant, Nina ID creates a more intelligent, more
human-like experience for consumers who are transacting on the go,
while at the same time fighting the increase in fraud that today
permeates not only online channels, but phone, mobile, SMS and
more.
The benefits of Nina ID include:
- Improved customer experience –
by allowing consumers to choose how they authenticate – via voice
or face, and enabling these more human-like engagements, Nina ID
starts each customer engagement off with a positive
interaction.
- Strong Security, Across
Authentication Methods – leveraging the unique characteristics
of a consumer’s voice, or similarly the unique attributes of a
face, Nina ID securely authenticates each customer with proven
biometric technology. And with the Nina ID risk engine,
authentication factors that are provisioned by third parties such
as fingerprint recognition on smartphones can be managed to ensure
desired security levels are maintained regardless of the
authentication method chosen by the customer.
- Say so long to passwords and other
forms of knowledge-based authentication – With multiple
biometric modalities offered in Nina ID, organizations can more
easily transition away from PINs, passwords and security questions
as their primary form of authentication and security.
- More seamless authentication
process – once a consumer has created their unique voiceprint
or faceprint, authentication can take place in a matter of
seconds.
- Active fraudster detection – by
leveraging behavioral biometrics in the background, Nina ID is
constantly scanning for potential fraud activity to keep consumers
safe.
“Consumers today need to be able to reach out and engage with
brands quickly and easily – wherever they are – and that’s often
from a mobile device,” said Robert Weideman, general manager and
executive vice president, Nuance Enterprise Division. “Nina ID
brings to the virtual assistant world the same proven Nuance
biometrics technologies used by millions of consumers via leading
organizations such as Barclays, ING Netherlands, Tangerine Bank,
Tatra Banka, Turkcell, Santander Mexico and Vodacom South
Africa."
“Intelligent authentication goes hand-in-hand with the expansion
of virtual agents and intelligent assistants,” explained Dan
Miller, Lead Analyst at Opus Research. “With Nina ID, Nuance
defined a simple way to establish secure, trusted and personalized
links between customers and the brands with which they carry out
business.”
For more information about Nina ID, please visit here.
About Nuance Communications, Inc.Nuance Communications, Inc.
(NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
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Nuance CommunicationsErica Hill, +1 781-888-5518Director
Corporate Communicationserica.hill@nuance.com
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