Delta Cancels 250 More Flights After Monday's Meltdown
August 09 2016 - 7:50AM
Dow Jones News
LONDON—Delta Air Lines Inc. Tuesday said it would cancel 250
more flights as a knock-on effect from a computer outage that
caused about 1,000 cancellations the day before.
The additional cancellations are intended to allow Delta "to
reset the operation and get crews, aircraft and other operational
elements in place to take care of customers," the company said.
"We were able to bring our systems back on line and resume
flights within a few hours yesterday but we are still operating in
recovery mode," Delta senior vice president for operations Dave
Holtz said in a statement.
The airline was working hard to resume normal operations, Mr.
Holtz said, though further delays and cancellations couldn't be
avoided.
An electrical problem at Delta's Atlanta headquarters occurred
early Monday, triggering a computer outage that forced the airline
to cancel flights and hold departures for hours. The technical
problems likely will cost Delta millions of dollars in lost revenue
and could dent its image as the most reliable major international
airline in the U.S.
Delta also said it was extending a "travel waiver" into a second
day allowing passengers to alter flight arrangements free of
charge.
Delta is only the latest U.S. carrier to be hit by major
disruptions from technical problems. That has raised questions
about whether a recent wave of four U.S. airline mergers, which
created four large carriers controlling 85% of domestic capacity,
has built companies too large and too reliant on IT systems that
date from the 1990s. Delta merged with Northwest Airlines eight
years ago.
Write to Robert Wall at robert.wall@wsj.com
(END) Dow Jones Newswires
August 09, 2016 07:35 ET (11:35 GMT)
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