The Dennemeyer Group selects Talkdesk to support its mission of being the first-choice partner for intellectual property globally
June 20 2024 - 10:46AM
Business Wire
Artificial intelligence-powered contact center
solutions help intellectual property full-service provider
strengthen employee satisfaction and build meaningful customer
connections
- Dennemeyer chooses forward-thinking solutions from Talkdesk to
enhance customer experience (CX).
- Talkdesk CX Cloud™ and Talkdesk Workforce Management™ will be
leveraged to optimize key performance metrics and gain
efficiencies.
- Global companies like Dennemeyer trust Talkdesk for its proven
ability to manage deployments with multiple regions and teams.
Talkdesk®, Inc., a global provider of artificial intelligence
(AI)-powered customer experience (CX) technology that serves
enterprises of all sizes, announced today that Dennemeyer, an
intellectual property (IP) full-service provider managing over
three million IP rights of over 8,000 customers globally, has
chosen Talkdesk to streamline its CX.
With more than 60 years of experience in the industry and over
20 offices worldwide, the Dennemeyer Group offers high-quality
services for the protection and management of IP rights. As part of
this, providing great CX is one of its priorities for the present
and future. Dennemeyer ran a request for proposal to identify an
expert who could implement a unified, integrated solution to reduce
duplicated effort, save time, and deliver the best possible
experience for its customers.
The Dennemeyer Group will deploy multiple Talkdesk solutions to
achieve these goals. Talkdesk CX Cloud™ will provide the
organization with an AI-powered, modern, cloud-based contact center
platform. Additional applications will ensure customer service
agents have the tools and support to deliver seamless CX:
- Talkdesk Workforce Management™ will improve performance
management and create efficiencies in the contact center through
automated customer service agent scheduling.
- Talkdesk Cases™ will consolidate every customer conversation
into a single omnichannel ticketing system to increase productivity
and personalized service.
- With Talkdesk Premium Care, Dennemeyer will benefit from
specialized training, guidance, expertise, and 24×7 assistance to
confidently deploy and benefit from the full power of the Talkdesk
contact center solutions.
Dennemeyer plans to expand its implementation of contact center
tools to leverage the power of generative AI (GenAI). The company
recognized that Talkdesk is at the cutting edge of AI in the
contact center market and is perfectly positioned to help scale the
Dennemeyer contact center as its CX needs grow.
Supporting Quotes
Ines Järvsoo, customer experience manager at Dennemeyer,
commented: "The solutions from Talkdesk align perfectly with our
mission to act as one global team for service excellence in all
aspects of IP. By empowering our specialists with innovative tools,
Talkdesk helps us realize our commitment to upholding first-rate
standards, strengthening employee satisfaction, and ensuring our
customers feel valued and supported wherever they are located.
Through this partnership, we hope to foster customer loyalty and
company growth."
Tiago Paiva, chief executive officer and founder of Talkdesk,
said, "Talkdesk is proud to add Dennemeyer to its growing roster of
global companies using the company's AI-powered contact center
technology to enhance agent and customer experience. We look
forward to doing great things together."
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer
experience. With our cloud-native, generative AI-powered CX
platform, purpose-built industry solutions, and extensible AI
offerings, we empower enterprises in the cloud and on-premises to
deliver exceptional customer experiences that make them more
competitive, grow revenue, reduce costs, and provide operational
efficiencies. With specialized workflows and integrations delivered
out of the box for our Industry Experience Clouds, Talkdesk
accelerates value for our customers faster and more simply than
legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous
innovation and breakthrough results. Our commitment to reliability
and security, paired with our track record of delivering on
promises, sets us apart in the industry. Elevate customer
experiences, streamline operations, and increase revenue with
Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product
and company names are trademarks™ or registered® trademarks of
their respective holders. Use of them does not imply any
affiliation with or endorsement by them.
About the Dennemeyer Group
The Dennemeyer Group offers high-quality services for the
protection and management of Intellectual Property rights and is
committed to being the first-choice partner for customers globally.
With more than 60 years of experience in the industry and 20+
offices worldwide, Dennemeyer manages over three million IP rights
of around 8,000 customers. Organizations with even the largest,
most diverse IP portfolios turn to the Dennemeyer Group for
reliable protection, administration and management of their most
valuable assets. In addition to a full spectrum of IP-related legal
services, Dennemeyer offers IP strategy consulting, comprehensive
IP management software, IP maintenance services and cutting-edge
patent search and analytics tools.
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version on businesswire.com: https://www.businesswire.com/news/home/20240620819051/en/
Media: Christie Blake pr@talkdesk.com