Lessen Continues Property Services Industry Revolution, Launches AI-Powered “Lessen Copilot” Tool
June 20 2024 - 10:00AM
Business Wire
“Lessen Copilot” leverages generative AI to
eliminate guesswork, centralize work order management, and expedite
all aspects of commercial and residential property maintenance
Lessen, the premier tech-enabled, end-to-end solution for
outsourced real estate property services, today launched Lessen
Copilot (“Copilot”), a powerful artificial intelligence (AI)
tool designed to streamline all aspects of the commercial and
residential property services process. Powered by Lessen’s
best-in-class technology, Copilot allows property managers and
their teams across all asset classes and geographies to seamlessly
manage the work order lifecycle through an intuitive conversational
interface.
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Lessen Copilot leverages predictive
analytics to proactively offer service recommendations based on
historical data. (Photo: Lessen)
The company’s first ground-up generative AI tool, Copilot allows
users to begin the work order process via a chat interface by
simply explaining their specific need in their own words.
Leveraging over 15 years of proprietary Lessen data and millions of
work orders, Copilot swiftly diagnoses issues, recommends service
combinations, and automatically generates work orders.
“We are constantly improving our tech stack to eliminate
friction and improve our customer’s experience,” said Jay McKee,
CEO at Lessen. “The launch of Copilot takes things to the next
level by providing a virtual assistant whose entire job is to make
it easier to manage services for a distributed real estate
portfolio.”
Built to help boost end-user satisfaction and allow owners and
property managers to focus on their core functions, Copilot
leverages predictive analytics to proactively offer service
recommendations based on historical data. It simplifies interaction
through one centralized, easy-to-use interface, minimizing
administrative load while reducing the risk of human error. Lessen
Copilot also offers multilingual capabilities, including English
and Spanish language options.
“Our ultimate goal is to bring more simplicity and intelligence
to the process of performing real estate services,” said Jianqing
Zhao, Chief Technology Officer at Lessen. “Traditionally, a
substantial number of submitted work orders required upfront or
follow-up conversations with a call center. By utilizing
Retrieval-Augmented Generation (RAG) to augment the capabilities of
large language models with Lessen’s specific internal knowledge
base, Lessen Copilot reduces that figure meaningfully, streamlining
the process for all stakeholders while cutting back on
mistakes.”
Copilot has already been rolled out across thousands of
residential and commercial locations, and feedback from early
customers has been overwhelmingly positive. Initial customers have
seen a 20% reduction in the time it takes to produce a work order,
with only 1% of conversations requiring human processing. In the
coming months, the company also plans to expand Copilot to help
streamline various processes for its network of over 30,000
vendors.
About Lessen
Lessen was created to improve how real-estate portfolios are
serviced across all asset classes and locations. The company
leverages cutting-edge technology, including robust analytics and
predictive capabilities, to help property and facility teams
seamlessly manage distributed real estate portfolios. Lessen has
partnered with residential and commercial owners and occupiers, who
collectively manage over 1 million locations, to eliminate friction
and unlock value, leveraging over 30,000 trusted vendors in over
100 markets across North America. Valued at more than $2 billion,
the company is one of the largest real estate services players and
proptech companies.
Lessen LLC is a venture-backed, privately held company with
offices in Scottsdale and Chicago. To learn more, visit
Lessen.com.
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