The annual program honors companies that demonstrate a strong
commitment to customer service programs and outcomes
ISELIN,
N.J., June 20, 2024 /PRNewswire/ -- Further
demonstrating its commitment to providing best-in-class customer
service and experiences to its hearing care professional (HCP)
partners, hearing aid innovator Signia has been named a winner of
the 2024 Globee Awards for Customer Excellence. This recognition
marks the second award win for Signia's customer service and
experience teams this year, following a 2024 Excellence in Customer
Service Award win from the Business Intelligence Group.
The Globee Awards for Customer Excellence is a global award
program that honors and celebrates organizations, teams, and
individuals who demonstrate exemplary commitment to delivering
exceptional customer experiences. Signia was named a silver award
winner in the "Achievements in Customer Service Excellence"
category, joining other 2024 program winners such as Bank of
America, Pfizer, and IBM.
"As the needs of our HCP partners and their patients continue to
evolve, we remain steadfast in our commitment to delivering the
unparalleled support and service that they deserve," said
Corrinne Masto, Vice President of
Service Excellence at WS Audiology. "It's an honor to be recognized
alongside such exceptional companies, serving as a testament to our
successful efforts to transform our support and service offerings
for our HCP partners over the last year."
In 2023, Signia reimagined its customer service offerings to
deliver a higher level of support by responding faster to
customer inquiries and being easier to do business with. As part of
this top-to-bottom transformation, Signia expanded its call center
from individual groups of departments to a collective, scaled
approach – ultimately gaining crucial flexibility and stability.
This change also brought a greater level of collaboration,
development, and top-quality performance to Signia's customer
service.
During this undertaking, Signia also designed, engineered, and
built an entirely new 95,000 square foot production and
distribution hub to localize production closer to their North
American partners to avoid challenges resulting from overseas
production, such as bottlenecks and shortages that arise from
geo-political challenges, extreme time differences, and unforeseen
global developments.
"This recognition is a reflection of our dedicated customer
service team members who work tirelessly to meet the needs of our
HCP partners and their patients every single day," added
Julie Mistove, Senior Director of
Customer Service at Signia. "In the past year alone, our customer
service offerings have grown tremendously – but we view this as
only our starting point. Our commitment to investing in and
expanding our customer service and experience programs will remain
our highest priority, ensuring customer service programs remain the
gold standard for the entire hearing care industry."
A complete list of the 2024 Globee Award Winners can be found
here. For more information on Signia, click here. For images, click
here.
About Signia
Signia is one of the world's leading
hearing aid brands. We aim to enhance human performance through
iconic innovations and consumer-friendly designs that shape the
hearing health market. Since its launch in 2016, Signia has
regularly brought innovative, industry-leading solutions to the
market and is a pioneer in rechargeable hearing technology.
In addition to highly innovative hearing aids, Signia also
delivers tools and apps to increase customer interaction and
engagement at all levels of hearing aid management. Signia, and its
hearing care professionals, enable hearing aid wearers not just to
correct hearing loss but to gain an edge — to Be Brilliant.
Media Contact:
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SOURCE Signia