The Mortgage Warehouse Speeds Loan Processing With Electronic Document Delivery From Captaris and IKON Office Solutions
November 01 2006 - 7:01AM
PR Newswire (US)
IKON Implements RightFax Solution to Provide Better Document
Control, Meet Compliance Requirements and Help Cut Costs BELLEVUE,
Wash. and MALVERN, Pa., Nov. 1 /PRNewswire-FirstCall/ -- Captaris,
Inc. (NASDAQ:CAPA), a leading provider of software products that
automate document-centric business processes, and IKON Office
Solutions (NYSE:IKN), the world's largest independent channel for
document management systems and services, today announced that The
Mortgage Warehouse (TMW) has selected IKON to integrate Captaris(R)
RightFax(R) Enterprise Server with its internal software
applications and multifunction products (MFPs) to help streamline
and secure the electronic delivery of critical and confidential
business documents. TMW reported that the solution has allowed it
to process more loans in a shorter period of time, enhance the
security around lending documents and save close to 50 percent on
costs. Based in Clearwater, FL, TMW is a wholesale lender providing
services to mortgage brokers and their borrowers. With a steady
stream of confidential loan documents flowing in and out of TMW
every day, the firm looked to IKON Office Solutions to develop an
overall document delivery, workflow and storage solution. "IKON
started with an assessment of TMW's existing workflow and evaluated
its need for secure document delivery as well as its overall
business processes, and based on that assessment, we developed a
solution utilizing RightFax," said Brian Edwards, Senior Vice
President of North American Sales and Services for IKON. "The
flexibility of the solution to integrate with MFPs for scanning
documents into the workflow and a variety of other software
applications, coupled with the built-in security features, made
RightFax a perfect choice to meet TMW's document delivery needs.
This is just one example of how IKON can work with customers to
assess their document workflow and implement a solution using
best-in-class software and technology to increase productivity and
streamline processes." Prior to installing RightFax, TMW sent and
received business documents via fax machine, a method described by
Dave Hazelwood, Director of IT and Quality Control at TMW, as the
"chisel and rock" stage in the evolution of information exchange.
"Now with RightFax, employees can easily click one button and send
documents from any of our internal programs without leaving their
desks," said Hazelwood. "This has resulted in a considerable time
savings and provides better security for the documents, which is
critical for our ability to assure that sensitive information is
safeguarded under consumer information protection regulations." To
send paper documents, employees now scan the documents at one of
the centrally located MFPs and use a document imaging and
distribution system to transmit the documents electronically via
RightFax. Incoming faxes are received via Direct Inward Dial (DID)
numbers assigned to individuals; this feature automatically
delivers the documents to the right desktop computers, completely
eliminating the inefficient and unsecured paper shuffle. TMW has
realized a cost-saving of close to 50 percent, according to
Hazelwood. "The RightFax solution replaced our obsolete fax
machines and took the place of an outsourced fax provider whose
services did not meet our turnaround time requirements and cost
several thousand dollars a month." In addition to streamlining
document delivery services for TMW's brokers, RightFax also plays
an important role in simplifying administration. "To add new hires
or move employees from one location to another, it used to take a
full day on average for our outsourced fax provider to update our
information on their system. Today, using our own RightFax server
with the centralized administration tools, TMW can add new users
within minutes," Hazelwood added. About Captaris, Inc. Captaris,
Inc. is a leading provider of software products that automate
business processes, manage documents electronically and provide
efficient information delivery. Our product suite of Captaris
RightFax, Captaris Workflow and Captaris Alchemy Document
Management is distributed through a global network of leading
technology partners. We have customers in financial services,
healthcare, government and many other industries, and our products
are installed in all of the Fortune 100 and many Global 2000
companies. Headquartered in Bellevue, Washington, Captaris was
founded in 1982 and is publicly traded on the NASDAQ National
Market under the symbol CAPA. For more information, visit
http://www.captaris.com/ . About IKON IKON Office Solutions, Inc. (
http://www.ikon.com/ ), the world's largest independent channel for
copier, printer and MFP technologies, delivers integrated document
management solutions and systems, enabling customers worldwide to
improve document workflow and increase efficiency. IKON integrates
best-in-class systems from leading manufacturers, such as Canon,
Ricoh, Konica Minolta, EFI and HP, and document management software
from companies like Captaris, Kofax and others, to deliver
tailored, high-value solutions implemented and supported by its
global services organization--IKON Enterprise Services. With fiscal
year 2005 revenue of $4.4 billion, IKON has approximately 26,000
employees in over 400 locations throughout North America and
Western Europe. NOTE: IKON Office Solutions(R) and IKON: Document
Efficiency at Work(R) are trademarks of IKON Office Solutions West,
Inc. All other trademarks are the property of their respective
owners. The following are registered trademarks and trademarks of
Captaris: Captaris, Alchemy, RightFax, Captaris Document
Management, Captaris Interchange and Captaris Workflow. All other
brand names and trademarks are the property of their respective
owners. DATASOURCE: Captaris, Inc. CONTACT: Barrie Locke of Ripple
Effect Communications, +1-585-377-1839, or ; or Dan Lucarini of
Captaris, +1-303-930-4405, or ; or Wendy Pinckney of IKON Office
Solutions, +1-610-408-7297, or Web site: http://www.captaris.com/
http://www.ikon.com/
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