SITEL Announces Fourth Quarter 2004 New Business Wins and Contract Expansions
February 07 2005 - 5:00PM
PR Newswire (US)
SITEL Announces Fourth Quarter 2004 New Business Wins and Contract
Expansions Value of Contracts Exceed $100 Million Over Term of
Relationships OMAHA, Neb., Feb. 7 /PRNewswire-FirstCall/ -- SITEL
Corporation (NYSE: SWW) SITEL, a leading global provider of
outsourced customer support services, announced today that business
units in Europe, North America and Latin America have been awarded,
in the fourth quarter of 2004, new contracts with leading companies
in the telecommunication, utility, technology and travel
industries. Business units in the Americas and Europe also
continued expansion of business with companies in the technology
sector. The wins and expansions underscore SITEL's ability to draw
upon its expertise across many different industry verticals and
demonstrate continued client confidence in SITEL's ability to
perform at exceptional levels. The new and expanded business,
ranging in duration from one year to five years, is valued at an
estimated $100 million in new revenue over the term of the
contracts. Customer Service Professionals working from
multi-communication workstations will provide a variety of services
including customer acquisition, customer care and back office
support. Ramp up of the new business will occur over the next three
quarters. In addition to these contracts, which range in size from
50 workstations to 220 workstations and are estimated in total to
involve over 1,000 workstations, the company was awarded, in the
fourth quarter of 2004, over twenty smaller contracts from
companies in a range of industries. These smaller contract wins are
a result of the Company's strategy of diversifying its client base,
continuing to serve mid-size and large clients around the world,
while using its industry vertical expertise and the local delivery
business model to serve smaller accounts. Jim Lynch, Chairman and
CEO of SITEL, stated, "We are extremely proud of our successes.
These new awards are emblematic of our continuing delivery of best
of breed services to our clients and our ability to leverage our
reputation to gain new business." Lynch further commented, "It's
very encouraging to be broadening our client base. Over the years
many of our most successful client relationships have grown from
local or single country, single process beginnings with many
expanding to multi-national, end-to-end outsourcing. We take
considerable pride in the way SITEL nourishes its client
relationships." About SITEL SITEL is a leading global provider of
outsourced customer support services. On behalf of many of the
world's leading organizations, SITEL designs and improves customer
contact models across its clients' customer acquisition, retention
and development cycles. SITEL manages approximately two million
customer interactions per day via the telephone, e-mail, Internet
and traditional mail. SITEL has over 32,000 employees in 85 global
contact centers, utilizing more than 25 languages and dialects to
serve customers in 54 countries. Please visit SITEL's website at
http://www.sitel.com/ for further information. This news release
contains forward-looking statements within the meaning of Section
27A of the Securities Act and Section 21E of the Exchange Act. The
words "will," "estimated" and similar expressions in this news
release identify forward-looking statements, which speak only as of
the date the statement is made. SITEL assumes no obligation to
update any such forward-looking statement. Although SITEL believes
that the expectations reflected in such forward-looking statements
are reasonable, there can be no assurance that such expectations
will prove to be correct. Because forward-looking statements
involve risks and uncertainties, future events and actual results
could differ materially from those set forth in, contemplated by or
underlying the forward-looking statements. Important factors that
could cause actual results to differ materially from SITEL's
expectations may include, but are not limited to the following,
many of which are outside SITEL's control: client budgets and
plans, delays in approving new contact center initiatives or in
moving forward with previously approved initiatives, terms of final
contracts to be completed with clients, ability to negotiate
contracts on acceptable terms, contract termination provisions,
delays in ramp up of services, customer demand for client products
and services, and competitive pressures in SITEL's and its clients'
industries and in local markets. SITEL's Form 10-K, 10-Q and 8-K
reports filed with the Securities and Exchange Commission describe
other important factors that may impact SITEL's business, results
of operation and financial condition and cause actual results to
differ materially from those set forth in, contemplated by or
underlying the forward-looking statements. DATASOURCE: SITEL
Corporation CONTACT: Investor Relations, Bill Sims of SITEL
Corporation, +1-402-963-6810 Web site: http://www.sitel.com/
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