Houston County Board of Education Supports Teachers and Distance Learners with RingCentral
April 07 2021 - 7:00AM
Business Wire
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced that Houston County Board
of Education is utilizing RingCentral to create a district-wide
support center for its teachers and distance learners. The Houston
County School District, which educates 30,000 K-12 students across
37 campuses, uses RingCentral’s cloud-based communications solution
to enable the district’s small but nimble team to categorize,
manage and field enquiries from staff and students who were
experiencing difficulty with their digital homeschooling
set-up.
Houston County Board had to solve the same unique challenge that
faced schools all over the world: how to address growing concerns
from parents and students about how to deal with technical issues
on top of moving to education from home. The district began
receiving large volumes of technical support calls from families
and teachers and realized that most calls fell into a few standard
categories. These included questions about online learning
platforms, challenges students were experiencing with their
laptops, and login or account problems.
Fortunately, Houston County Board, who had already deployed
RingCentral’s cloud-based communications solution, were able to
rapidly set up a technical support center to manage incoming
inquiries in under an hour.
“During the pandemic, when the county went into lockdown and we
were all working remotely, it was tremendously beneficial to be
able to quickly create call groups to manage common issues and get
them fixed,” said Brian Trent, director of Technology for the
Houston County Board of Education. “The benefits of having
RingCentral went beyond our makeshift support center. The SMS text
feature using the school’s numbers, meant a teacher or
administrator who couldn’t take a parent’s call could still respond
via SMS text.”
“We all know that 2020 was a tough year for teachers, students
and parents transitioning to remote learning,” said Nat Natarajan,
executive vice president of Products and Engineering at
RingCentral. “It’s great to see a customer use RingCentral in an
innovative way like Houston County Board has to help ease through a
difficult transition.”
For more information on how Houston County Board implemented
RingCentral’s solution, view the case study.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office® , a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system, Glip ® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™, and RingCentral cloud Contact Center
solutions. RingCentral’s open platform integrates with leading
third party business applications and enables customers to easily
customize business workflows. RingCentral is headquartered in
Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral Office, Glip, Smart Video
Meetings, and the RingCentral logo are trademarks of RingCentral,
Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210407005039/en/
Mariel Santos mariel.santos@ringcentral.com 650-830-4493
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